Summary
Overview
Work History
Education
Skills
References
Education and Training
Timeline
Generic

Gabrielle L. Jones

Garland

Summary

Resourceful customer service office manager with a proven track record of maintaining high productivity and efficiently completing tasks. Specialized in customer relationship management, problem-solving, and workflow optimization. Excels in communication, leadership, and adaptability, ensuring smooth office operations and superior customer service standards. Successful at working with customers of all backgrounds and cultures to analyze financial histories and prepare accurate tax filings. Several years of experience in service and support. Personable, friendly, and solution-oriented. Customer-focused team player offering expertise in conflict mediation, time management, and sales. Dedication lies in ensuring customer loyalty and satisfaction.

Overview

4
4
years of professional experience

Work History

Costumer Service Representative- Remote

CVS Pharmacy
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.

Tax Assistant

Avtaxservices
04.2024 - 02.2025
  • Produced work papers and lead sheets, tax projects and payment estimations.
  • Prepared reports summarizing client's financial transactions that affect their taxes.
  • Assisted in the preparation of tax returns for individuals and businesses.
  • Computed taxes owed or overpaid for clients.
  • Calculated estimated tax payments for small business owners and self-employed individuals.
  • Organized records used during an audit by the IRS or other taxing authority.
  • Helped clients integrate new tax software with accounting software.

Costumer Service

Walmart
06.2022 - 04.2024
  • Provided quality customer service and represented company.
  • Prepared reports on customer service satisfaction surveys.
  • Maintained high levels of customer service satisfaction.
  • Trained new customer service representatives on product knowledge and customer service techniques.
  • Handled escalated customer service issues as needed.
  • Created reports summarizing customer service activities.
  • Answered incoming calls and provided customer service.
  • Resolved customer service issues as needed.

Restaurant Hostess

Cheddars Stratch Kitchen
05.2021 - 06.2022
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Informed patrons of establishment specials and promotions.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Greeted customers and escorted them to their tables.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Received and recorded patrons' dining reservations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Education

High School Diploma -

Naaman Forest
Garland, TX
07-2023

Skills

  • Tax document organization
  • Accounting software mastery
  • Bookkeeping
  • Excellent customer service
  • Microsoft dynamics 365
  • Windows virtual desktop
  • Call center customer service
  • Call center software
  • Friendly and patient
  • Friendly telephone personality
  • Scheduling
  • Conflict mediation
  • Data entry
  • Computer skills
  • Verbal and written communication
  • Flexible schedule
  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Documentation
  • Team development
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • Staff training
  • De-escalation techniques
  • Building rapport
  • Filing
  • Live chat support

References

References available upon request.

Education and Training

other

Timeline

Costumer Service Representative- Remote

CVS Pharmacy
01.2025 - Current

Tax Assistant

Avtaxservices
04.2024 - 02.2025

Costumer Service

Walmart
06.2022 - 04.2024

Restaurant Hostess

Cheddars Stratch Kitchen
05.2021 - 06.2022

High School Diploma -

Naaman Forest

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