Gabrielle Loftin
Florence,NJ
Summary
Proactive leader in restaurant operations, skilled in employee training, conflict resolution, and time management. Committed to driving profitability and customer satisfaction through strategic oversight and continuous performance improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
High performing Operational Restaurant Manager
Raising Cane's Chicken Fingers
Burlington, New Jersey
01.2024 - Current
- Oversaw daily operations of restaurant, ensuring high-quality customer service.
- Trained front-of-house staff on policies, guest service techniques, and communication skills.
- Optimized profits by controlling food, beverage, and labor costs effectively.
- Executed inventory management and supply orders while adhering to budget guidelines.
- Inspected dining area regularly for cleanliness and compliance with safety standards.
- Coached staff to enhance performance and improve customer relations.
- Developed training materials to streamline onboarding experience for new employees.
- Reconciled daily transactions and balanced cash registers for accurate reporting.
Restaurant Hostess
Chickie's and Pete's
Bordentown, New Jersey
08.2023 - 01.2024
- Optimized dining flow by managing reservations and seating arrangements.
- Assisted servers by addressing guest needs and monitoring wait times.
- Maintained cleanliness and organization of host stand and entrance area.
- Engaged with guests by providing menu information and addressing inquiries.
- Resolved customer complaints with professionalism to enhance guest satisfaction.
- Handled phone inquiries for reservation scheduling, takeout orders, and service questions.
- Greeted customers and escorted them to tables promptly.
- Coordinated table turnover by staying attentive to server availability.
Retail Sales Associate Cashier
Burlington
Burlington, NJ
09.2022 - 08.2023
- Delivered excellent customer service by greeting and engaging customers effectively.
- Processed transactions at cash register, including cash, credit, debit, checks, and gift cards.
- Ensured cleanliness and orderliness of sales floor displays to promote appealing shopping environment.
- Worked collaboratively with team members to restock shelves and maintain optimal inventory.
- Assisted customers in locating items within the store to facilitate purchases.
- Accurately managed returns and exchanges in adherence to company policies.
- Organized merchandise layout for enhanced accessibility by customers.
Education
High School Diploma -
Florence Township Memorial Highschool
Florence, NJ06-2025
Skills
- Customer service
- Team building
- Employee training
- Conflict resolution
- Cash handling
- Inventory management
- Time management
- Operational efficiency
- Operations management
- Point of sale (POS) system operation
- Kitchen oversight
Certification
serve safe certification
Accomplishments
Crew of the Quarter - demonstrated exceptional collaboration and operational skills
Timeline
High performing Operational Restaurant Manager
Raising Cane's Chicken Fingers
01.2024 - Current
Restaurant Hostess
Chickie's and Pete's
08.2023 - 01.2024
Retail Sales Associate Cashier
Burlington
09.2022 - 08.2023
High School Diploma -
Florence Township Memorial Highschool