Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gabrielle Lohman

Gabrielle Lohman

Austin,TX

Summary

Attentive Customer Service Representative with 5 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

14
14
years of professional experience

Work History

Private Nanny

Multiple Families
06.2012 - 10.2023
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Encouraged children to be understanding and patient with others.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Taught children everyday skills and language.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Assisted children with homework assignments and special projects across different subjects.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Implemented daily routines for optimal child development and created a structured environment.

Data Entry Specialist

Integrity Property Development
08.2022 - 02.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained files, records and chronologies of entry activities.
  • Identified data entry errors and reported to necessary departments.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Communicated with future investors.
  • Developed and maintained databases to store customer information.
  • Followed established procedures to enter and process data correctly.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Entered data into various systems such as CRM Hubspot.

Server

Chuy's Tex-Mex Restaurant
07.2019 - 07.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by upselling higher-end products to customers.

Resident Care Advocate

Sober College
02.2010 - 06.2012
  • Participated in facility meetings with treatment team to develop successful aftercare plans.
  • Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
  • Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
  • Prepared documents and reports for clinical reviews and discharge plans.
  • Entered timely and accurate data into electronic medical records to communicate member needs.
  • Met with community providers to foster good rapport and relationships and identify new programs.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Entered details into computer systems and managed database of information.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Collected and analyzed patient feedback to evaluate quality of care.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
  • Monitored patient progress and provided emotional support.
  • Advocated for patient rights and access to support resources in healthcare settings.
  • Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
  • Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
  • Developed patient-centered care plans to meet individual needs.

Education

Certification - Chemical Dependency Studies

Institute of Chemical Dependency Studies
Los Angeles

Diploma -

Houston Christian High School
Houston, TX

Skills

  • Foundational Knowledge
  • Daily Logs
  • Training and Development Skills
  • Patient Issue Resolution
  • HIPAA Guidelines Reporting
  • Punctual and Hardworking
  • Verbal and Written Communication
  • Problem anticipation and resolution
  • Date entry using Google Doc’s
  • Information Services
  • Material and Supply Inventory
  • Teaching Empathy
  • Client Needs Assessment
  • Handling Procedures
  • Small Business Sales Transactions
  • Computer Use
  • CRM Proficiency
  • Exceptional Customer Service
  • Complaint Handling
  • Positive Attitude
  • Effective Communication
  • Telephone Etiquette
  • Empathy Display
  • Active Listening

Timeline

Data Entry Specialist

Integrity Property Development
08.2022 - 02.2023

Server

Chuy's Tex-Mex Restaurant
07.2019 - 07.2022

Private Nanny

Multiple Families
06.2012 - 10.2023

Resident Care Advocate

Sober College
02.2010 - 06.2012

Certification - Chemical Dependency Studies

Institute of Chemical Dependency Studies

Diploma -

Houston Christian High School

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Gabrielle Lohman