GABRIELLE LOWE
Shady Side,MD
Summary
Support professional with strong expertise in team leadership and customer service management. Adept at fostering collaboration and driving performance in fast-paced environments. Skilled in conflict resolution, process optimization, and change management. Known for reliability, adaptability, and results-focused approach..
Developed strong leadership and client management skills in fast-paced salon environment. Excel in team coordination and customer satisfaction, seeking to transition into new role where these skills can be further utilized. Capable of driving operational efficiency and enhancing client experiences in diverse settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Master Cosmetologist
Great Clips Hair Salon
07.2024 - Current
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Assisted senior stylists with complex color formulations.
- Developed a loyal client base through excellent customer service.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Kept notes listing preferences and services provided to clients for quick reference.
- Operated cash registers to receive payments from patrons.
Salon Manager / Licensed Cosmetologist
Ulta Beauty Inc.
03.2021 - 11.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
ASSISTANT MANAGER (reoccurring Yearly)
SPIRIT HALLOWEEN
09.2017 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Cosmetologist / Front Desk Receptionist /Licensed Esthetician
Obsidian Reign Salon and Spa
03.2018 - 12.2020
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Assistant Manager
SPENCER’S GIFTS
11.2017 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Streamlined sales processes to increase efficiency and improve overall team performance.
- Facilitated ongoing professional development opportunities for team members, encouraging skill enhancement and career growth.
STYLIST
LE VISAGE SALON
06.2015 - 11.2018
- Advanced permanent wave wraps, chemical relaxer, roller sets, manicures, pedicures, sculptured nails, facials, waxing, thermal press and curl, zero/forty-five/one hundred eighty degree haircuts, clipper cuts, finger waves, pin curls, braiding, hair coloring/lighting, makeup and sanitation.
Education
Some College (No Degree) - Graphic Communications / Web Coding
Anne Arundel Community College
Arnold, MDHigh School Diploma -
CALVERT HIGH SCHOOL
Prince Frederick, MD06.2017
Licensed Cosmetologist - Licensed Cosmetologist
Calvert Career And Technology Academy
Prince Frederick01-2017
Skills
- Relationship Building and Management
- Social Skills
- Clear Communication
- Team building and development
- Customer service
- Complex Problem-solving
- Time management
- Decision-making
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 10 staff members.
- Doubled client base over a 6-month period through innovative marketing efforts
Interests
I enjoy working with people, drawing and painting, design, cosmetology, and music. Active participant in LGBTQ club, National Art Honors Society, I also volunteered with the American Legion Post 274. I enjoy working with my community and making others feel confident.
Additional Information
- ACHIEVEMENTS , Cosmetology program completer, 2017 sat for Maryland state board exam, Licensed cosmetologist, honor roll and great school attendance, inducted into the National Art Honors Society, SkillsUSA Advanced statesman award and SkillsUSA Statesman award.
Contact
Prince Frederick, MD 20678
Education and Training
Arnold, MD
References
REFERENCES
Available upon request.
Certification
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Continuing Education Units (CEUs) in cosmetology-related courses – State-specific requirement from the State Board of Cosmetology.
- Cosmetology License - maryland Board of Cosmetology.
Timeline
Licensed Master Cosmetologist
Great Clips Hair Salon
07.2024 - Current
Salon Manager / Licensed Cosmetologist
Ulta Beauty Inc.
03.2021 - 11.2024
Cosmetologist / Front Desk Receptionist /Licensed Esthetician
Obsidian Reign Salon and Spa
03.2018 - 12.2020
Assistant Manager
SPENCER’S GIFTS
11.2017 - 06.2019
ASSISTANT MANAGER (reoccurring Yearly)
SPIRIT HALLOWEEN
09.2017 - 11.2024
STYLIST
LE VISAGE SALON
06.2015 - 11.2018
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Continuing Education Units (CEUs) in cosmetology-related courses – State-specific requirement from the State Board of Cosmetology.
- Cosmetology License - maryland Board of Cosmetology.
Some College (No Degree) - Graphic Communications / Web Coding
Anne Arundel Community College
High School Diploma -
CALVERT HIGH SCHOOL
Licensed Cosmetologist - Licensed Cosmetologist
Calvert Career And Technology Academy
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