Gabrielle Lugo
Orlando,FL
Summary
Dynamic and results-driven professional with comprehensive experience in operations management, event coordination, and customer service. Demonstrated success leading teams, managing inventories and finances, and implementing marketing strategies to boost engagement and revenue. Proficient in a wide range of software and technical troubleshooting. Recognized for strong leadership, problem-solving, and interpersonal skills that ensure exceptional customer experiences. Currently pursuing an Associate of Arts in Biological Sciences, bringing valuable healthcare knowledge and a commitment to continuous learning and professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader | Cafe Associate
The Motherhood Village
04.2025 - 08.2025
- Managed daily café operations, including opening and closing procedures.
- Prepared a variety of espresso beverages (lattes, cappuccinos, Americanos) and specialty drinks.
- Crafted fresh food items such as paninis, breakfast sandwiches, and warmed baked goods.
- Maintained accurate inventory and stock levels to ensure smooth operations.
- Operated point-of-sale system, processed cash/credit transactions, and balanced register.
- Delivered excellent customer service by taking and fulfilling orders efficiently.
- Provided personalized recommendations, upselling seasonal beverages and food items to increase sales.
- Ensured a clean, safe, and organized café environment in compliance with health standards.
- Followed all food safety, hygiene, and sanitation guidelines to exceed inspection standards.
- Balanced multiple orders simultaneously while ensuring accuracy and customer satisfaction in a fast-paced environment.
- Trained new staff on café procedures, drink preparation, and customer service standards.
- Achieved ServSafe certification, demonstrating strong knowledge of food safety and sanitation.
Shift Leader
Monkey Joe's
07.2024 - 04.2025
- Oversee daily operations by managing opening and closing procedures, ensuring security, staff readiness, and overall operational efficiency.
- Lead and train team members on company policies, customer service best practices, and operational procedures, promoting a high-performance culture.
- Manage financial tasks including accurate cash handling, daily reconciliations, and register oversight to maintain accountability.
- Supervise inventory control by monitoring stock levels, ordering supplies, and minimizing shortages to support smooth business operations.
- Coordinate and execute events such as birthday parties, ensuring seamless planning, on-time delivery, and optimal customer satisfaction.
- Maintain a safe, organized workspace by enforcing cleanliness standards, adhering to safety regulations, and preventing operational hazards.
- Prepare shift summaries to communicate progress on goals and performance metrics, providing actionable insights to management.
- Monitor staff performance and resource allocation, driving profitability and efficiency during peak and off-peak periods.
- Collect, organize, and input data into digital systems, reviewing operational workflows and identifying areas for continuous improvement.
Operations Manager
MPR Event Services
01.2020 - 02.2023
- Managed day-to-day operations by addressing customer inquiries, scheduling event bookings, and maintaining client relationships via phone and email.
- Supervised inventory management, ensuring adequate stock levels and efficient allocation of rental equipment.
- Interviewed and recruited potential team members, leveraging local online platforms such as Craigslist and Facebook to source candidates.
- Oversaw financial operations, including deposit collection, receipt organization, and meticulous record-keeping.
- Maintained and updated the company website, ensuring accurate service listings and a user-friendly booking experience.
- Optimized paperwork and contracts, streamlining financial documentation for smooth business processes.
- Developed and implemented marketing strategies, utilizing online advertising to enhance brand visibility and customer engagement.
Education
Associate of Arts - Biological Sciences
Valencia College
Orlando, FL08.2025
High School Diploma -
Coral Glades High School
Coral Springs, FL05.2024
Skills
- Windows OS & Microsoft Office Suite (Word, Excel, PowerPoint)
- Aluvii & Intercard Software for POS & Payment Processing
- Technical Support & Troubleshooting (Help Desk, Desktop Support, Equipment)
- Call Center & Multi-Line Phone Handling
- Information Security Awareness
- Adaptability to New Technology & Strong PC Knowledge
- Excellent Verbal & Written Communication (Active Listening, Oral Communication)
- Conflict & Complaint Resolution
- Strong Problem-Solving & Critical-Thinking Skills
- Organizational Skills (Meeting Scheduling, Daily Workflow Management)
- Team Leadership & Staff Development (Training, Supervision, Motivation)
- Customer Relationship Management (Account Management, Engagement, Service)
- Operational Oversight (Inventory Management, Shift Scheduling, Checklists, Quality Inspections)
- Policy & Procedure Enforcement, Safety Processes
- Cash Handling, POS Operations, Sales Expertise
- Project Planning, Leadership & Marketing
- Employee Relations & Attendance Monitoring
- Medical Terminology & Healthcare Customer Service
- Reliable, Punctual, & Positive Attitude
- Fluent in English
Certification
Certified EKG Technician (CET), 2024
Timeline
Shift Leader | Cafe Associate
The Motherhood Village
04.2025 - 08.2025
Shift Leader
Monkey Joe's
07.2024 - 04.2025
Operations Manager
MPR Event Services
01.2020 - 02.2023
Associate of Arts - Biological Sciences
Valencia College
High School Diploma -
Coral Glades High School
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