Gabrielle Madden
Gaithersburg,MD
Summary
Motivated individual who processes years of operational and customer service experience. Committed to proving a unique and memorable experience for each guest and ensuring the highest level of service satisfaction.
Overview
6
6
years of professional experience
Work History
Event Operations Manager
Bowlero Corp
04.2018 - 06.2023
- Host special events manage your team of event hosts, oversee all setup of appropriate areas
- Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again
- Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting
- Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction
- Consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints
- Continually hone our operational execution; schedule staffing levels to meet your center’s needs and maximize the guest experience
- Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.)
- Recruit, hire, train, and schedule a talented team of hourly center staff
- Lead team and influence them through motivation
Assistant General Manager
Bowlero Corp
06.2023 - 09.2023
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Collaborate with the General Manager to help develop financial operational plans/budgets and monitor their performance to achieve financial goals of your centers. Review and control labor costs and other expenses
- Manage the day-to-day operations of your center by scheduling, planning, organizing, and communicating effectively with your team
- Meet routinely with your management teams to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly.
- Provide coaching and guidance to encourage the long-term career development of your direct reports
Event Sales Administration
TopGolf
01.2024 - Current
- Assist the event sales team in managing client inquiries and bookings.
- Coordinate event logistics, including scheduling and room setup.
- Communicate with clients to gather event requirements and preferences.
- Provide excellent guestservice by addressing client queries and concerns.
- Collaborate with internal teams to ensure the successful execution of events.
- Proficiency in office software and booking systems.
Education
General Studies
Montgomery College
Rockville, MDCol. Zadok Magruder High School
Rockville, MD06.2016
Skills
- Event Planning
- Event Management
- Business Development
Timeline
Event Sales Administration
TopGolf
01.2024 - Current
Assistant General Manager
Bowlero Corp
06.2023 - 09.2023
Event Operations Manager
Bowlero Corp
04.2018 - 06.2023
General Studies
Montgomery College
Col. Zadok Magruder High School
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