Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabrielle Malcome

Lithonia,GA

Summary

Dynamic and results-oriented hospitality professional with a proven track record in high-volume dining and POS system operations. Demonstrated expertise in customer engagement, significantly boosting customer satisfaction through exceptional service and effective team collaboration. Proficient in various software tools, known for a strong work ethic, consistently enhancing operational efficiency. Career goals include furthering expertise in management to drive team success and elevate service standards.

Overview

6
6
years of professional experience

Work History

Server

Sudo Bar and Grill
Conyers, GA
04.2020 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Dispatcher

GWCCA
Atlanta, GA
08.2024 - 11.2024
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Maintained logs of all incoming calls and assigned tasks.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Identified locations and needs of callers to accurately send assistance.

Call Center Representative

Pull A Part
Tucker, GA
03.2021 - 10.2022
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Sales Associate

Bath & Body Works
Lithonia, GA
10.2020 - 08.2021
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked with fellow sales team members to achieve group targets.

Barista

Coca Cola Co
Atlanta, GA
01.2019 - 01.2020
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Cashier

Halal Guys
Chamblee, GA
06.2018 - 12.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Used suggestive selling techniques to promote add-on sales.

Education

GED -

Georgia Piedmont Technical College
Clarkston, GA
01-2024

Some College (No Degree) - Medical Billing and Coding

Georgia Piedmont Technical College
Clarkston, GA

Skills

  • Strong work ethic
  • Hostess support
  • Liquor, wine, and food service
  • Team member support
  • Task prioritization
  • Guest engagement
  • Multitasking and organization
  • Price memorization
  • Check payment processing
  • Point of sale (POS) system operations
  • Cash handling
  • High volume dining
  • Active listening
  • Call handling
  • Route navigation
  • Dispatch coordination
  • Communication equipment operation
  • Upselling
  • Verbal/written communication
  • Retail loss prevention
  • Problem-solving skills
  • Customer engagement
  • Account updating
  • Call logging
  • Answering questions
  • Proficient in [software]
  • Data gathering
  • Product upselling
  • Performance monitoring
  • Inbound phone call management
  • Quality assurance optimization

Timeline

Dispatcher

GWCCA
08.2024 - 11.2024

Call Center Representative

Pull A Part
03.2021 - 10.2022

Sales Associate

Bath & Body Works
10.2020 - 08.2021

Server

Sudo Bar and Grill
04.2020 - Current

Barista

Coca Cola Co
01.2019 - 01.2020

Cashier

Halal Guys
06.2018 - 12.2019

GED -

Georgia Piedmont Technical College

Some College (No Degree) - Medical Billing and Coding

Georgia Piedmont Technical College

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Gabrielle Malcome