Gabrielle Mammarelli
Santa Rosa,CA
Summary
Academically-astute Student Advisor with superior listening and counseling skills. Understands academic offerings and occupational outlooks and guides students in making wise, life-impacting decisions. Coaches students on how to succeed academically and socially and offers support in emergencies.
Overview
13
13
years of professional experience
Work History
Business Office Manager
Maria Carrillio High School
10.2015 - Current
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Monitored student progress to drive successful academic outcomes.
- Assisted students in exploring and selecting career paths.
- Helped students develop organizational, time management and study skills.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Administrative Assistant
Cadilliac Chevrolet
05.2011 - 01.2014
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Education
High School Diploma -
Gonzales High School
Gonzales, CA06.1987
Skills
- Professional Referral Networks
- Career Planning Presentations
- Student Performance Evaluation
- Individual and Family Support
- Business Development Understanding
- Administrative Support
- Calm and Professional Under Pressure
- Corporate Standards
- Issue and Complaint Resolution
- Document Control
- Calendar Management
- Leadership Qualities
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- File Organization
- Customer and client relations
- Computer Proficiency
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Office Management
Timeline
Business Office Manager
Maria Carrillio High School
10.2015 - Current
Administrative Assistant
Cadilliac Chevrolet
05.2011 - 01.2014
High School Diploma -
Gonzales High School
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