Member Service Representative
Gabrielle Marlow
TekSystems
Pensacola,FL
1
Certification
6
years of professional experience
Passionate, determined, and dedicated to improving people’s lifestyles through exceptional care and service. Strong ability to learn quickly, adapt to new challenges, and approach them as opportunities for growth. Values teamwork, hard work, and providing the highest level of support. Committed to continuous professional development and delivering excellence in every role.
Work History
Member Services Representative / Loan Specialist
1 Year 5 Months- Guided customers through consumer loan applications and addressed account inquiries
- Assessed customer needs to recommend suitable loan products and solutions
- Explained loan terms, repayment options, and account details clearly
- Resolved customer issues effectively to ensure satisfaction and retention
- Maintained high call-quality standards and compliance with lending regulations
- Here are your updated bullet points with the second one replaced:
Preschool Teacher’s Assistant
2 Years 5 Months- Helped plan and lead age-appropriate learning activities and play
- Planned and led age-appropriate learning activities and play to foster children's development
- Supported classroom routines and transitions while guiding positive behavior
- Communicated daily updates to parents and staff to enhance collaboration and support
- Maintained clean, organized, and engaging classroom environments
- Key Responsibilities:
Certified Nursing Assistant
1 Year 1 Month- Provided compassionate care and effective communication to enhance residents' quality of life and support families
- Supported residents with daily living tasks and mobility
- Assisted residents with personal care and daily activities with daily living tasks and mobility
- Maintained clean, safe, and supportive environment to foster resident well-being
- Improved workflow efficiency through organized care routines
Certified Nursing Assistant
10 Months- Delivered compassionate care and support to residents and families, enhancing quality of life
- Assisted with mobility, hygiene, and daily living tasks
- Streamlined daily care routines, improving efficiency and resident satisfaction
- Ensured accurate documentation of patient needs and changes to facilitate effective care plans
- Maintained accurate documentation of patient needs and changes
Education
High School Diploma
Certified Nursing Assistant Program
Skills
Customer support
Listening skills
Problem Solving
Communication
Loan processing
Stress Management
Teamwork
Adaptability
Patience
Certification
- Certified Nursing Assistant (CNA)
- CPR/AED Certified
- Completed all DCF Certification Requirements (2023)
Timeline
Member Services Representative / Loan Specialist
TekSystems
03.2025 - 08.2026Read More
Preschool Teacher’s Assistant
Cokesbury Children’s Center
09.2022 - 02.2025Read More
Certified Nursing Assistant
The Beacon
06.2021 - 07.2022Read More
Certified Nursing Assistant
Pruitt Health
07.2020 - 05.2021Read More
Locklin Technical College
Certified Nursing Assistant Program
Read More
Milton High School
High School Diploma
Read More