Gabrielle Martinez
BJ’s Restaurant & Brewhouse
Pico Rivera,CA
16
years of professional experience
Seasoned hospitality professional known for a warm, approachable demeanor and a strong commitment to exceptional guest service. Skilled in conflict resolution, team leadership, and multitasking in fast paced environments. Recognized as a reliable and integral.
Work History
SENIOR MANAGER
3 Months- Oversee daily restaurant operations, including, open mid-day, and closing shifts, while ensuring consistent execution of company standard
- Monitor food and beverage quality, preparation, presentation, safety, sanitation, and overall restaurant execution.
- Supported sales-building initiatives, enhancing guest loyalty and overall restaurant performance.
- Managed guest relations and service recovery, resolving escalated concerns to uphold high hospitality standards.
- Conducted daily team briefings to communicate operational priorities and align the team on business needs and service expectations.
- Conduct daily day team briefings and communicate operational priorities, business needs, and service expectations.
- Participate in restaurant audits to maintain operational consistency.
ASSISTANT MANAGER
2 Years 8 Months- Lead daily front-of-house operations including opening, mid, and closing shifts in a high-volume hospitality environment
- Manage staffing, scheduling, onboarding, and training to ensure consistent service execution and labor efficiency
- Hired, trained, coached, and developed team members while fostering accountability, professional growth, and service excellence.
- Conduct daily team briefings and reinforce service standards, safety protocols, and operational procedures
- Oversee POS systems, troubleshoot operational issues, and ensure accurate sales and reporting functions
- Coordinated events, led venue tours, and managed large-party reservations to enhance guest engagement and satisfaction.
- Maintain full compliance with health, safety, and sanitation standards through consistent team accountability
- Merchandise Ordering & Inventory Management
DINING ROOM MANAGER
10 Months- Managed full restaurant operations across opening, mid, and closing shifts in a high-volume, full service environment
- Directed staffing decisions, guest recovery, and real-time operational problem-solving
- Led pre-shift meetings ensuring alignment on service goals, menu updates, and operational priorities
- Oversaw food and beverage execution, validated prep production, conducted weekly inventories, and managed ordering patterns to maintain proper stock levels.
- Conducted risk reviews and implemented corrective actions to ensure compliance with corporate safety standards
- Trained, coached, and mentored team members while fostering accountability, professional growth, and service excellence.
- Resolved guest complaints and service issues, providing timely solutions and maintaining a positive guest experience.
BARTENDER/SERVER
12 Years 2 Months- Delivered high-volume bar and table service while maintaining accuracy, efficiency, and exceptional guest satisfaction.
- Trained new hires on POS systems, service standards, menu knowledge, and responsible alcohol service.
- Managed bar inventory, product rotation, and preparation to ensure quality, organization, and operational efficiency.
- Earned Brew Genius certification and supported beverage training initiatives.
- Selected for the Emerging Leader program, assisting management with operational initiatives, team development, and leadership responsibilities.
Skills
High-Volume Restaurant Operations
Team Leadership & Staff Development
Guest Relations & Conflict Resolution
Scheduling & Labor Management
Food & Beverage Operations
Health
Safety & Sanitation Compliance
POS Systems & Operational Reporting
Training
Coaching & Onboarding
Inventory Management
Timeline
SENIOR MANAGER
BJ’s Restaurant & Brewhouse
07.2026 - CurrentRead More
ASSISTANT MANAGER
Ballast Point Brewing Company
11.2023 - 07.2026Read More
DINING ROOM MANAGER
BJ’s Restaurant & Brewhouse
01.2023 - 11.2023Read More
BARTENDER/SERVER
BJ’s Restaurant & Brewhouse
10.2010 - 12.2022Read More