Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Masone

Macungie,PA

Summary

Strong leader and problem-solver dedicated to collaborating with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Manager

H&Z Auto
10.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.

Assistant Manager

Dollar General
09.2017 - 02.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Dispatcher

J&J Luxury Transportation
08.2016 - 09.2017
  • Communicated with drivers to coordinate timely arrivals.
  • Managed conflict resolutions with customers and drivers to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 100+ fleet vehicles.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked driver’s progress to identify possible delays and provide real-time updates to customers.

Customer Service Representative

Best Buy
11.2014 - 08.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Whitehall High School
Whitehall, PA
05.2016

Skills

  • Hospitality and Accommodation
  • Work Planning and Prioritization
  • Customer Service
  • Cash Management
  • Staff Supervision
  • Employee Motivation
  • Delegating Work
  • Multitasking and Organization
  • Vendor Management
  • Staff Training

Timeline

Manager

H&Z Auto
10.2020 - Current

Assistant Manager

Dollar General
09.2017 - 02.2020

Dispatcher

J&J Luxury Transportation
08.2016 - 09.2017

Customer Service Representative

Best Buy
11.2014 - 08.2016

Whitehall High School

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Gabrielle Masone