Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Gabrielle Mathews

Lawrenceville,GA

Summary

Skilled Ground Coordinator and Cabin Agent with Delta Air Lines, adept at ensuring safety and compliance while enhancing operational efficiency. Proven analytical reasoning and effective communication skills led to successful incident response that contributes to team performance and success.

Overview

8
8
years of professional experience

Work History

Ground Coordinator/ Cabin Experience Agent

Delta Air Lines, Inc
01.2025 - Current
  • Coordinates aircraft arrival and departure activities, ensuring all ground handling processes are completed safely and on time.
  • Serves as the central point of contact between ramp operations, gate agents, flight crews, and load planning teams.
  • Collaborates with cross-functional teams—including maintenance, flight crews, and gate agents—to ensure all safety and regulatory requirements were met before pushback or arrival
  • Coordinates aircraft arrivals and departures with a focus on safety-first decision-making, maintaining on-time performance while ensuring compliance with operational protocols.
  • Addresses irregular operations and delays, providing clear and concise communication and support to maintain schedule integrity.
  • Ensures leadership level awareness and communication of safety and delay challenges and issues for the day.
  • Plays a key role in incident response and reporting, participating in root cause analysis and implementing corrective/preventative measures.
  • Utilizes Flight Family systems to monitor and gather real-time flight information, including delays, cancellations, and gate changes, ensuring timely and accurate updates.

Fill In Auditor/Cabin Leader

Delta Air Lines, Inc
01.2025 - Current
  • Performs detailed audits of aircraft cabins to ensure strict compliance with F Delta standards, and TSA security protocols prior to passenger boarding.
  • Verifies cleanliness, functionality, and safety of cabin equipment including oxygen units, life vests, seat belts, emergency lighting, and safety placards.
  • Identifies discrepancies or safety hazards during inspections and coordinated with operations, maintenance, and cabin service teams to resolve issues promptly.
  • Maintains detailed audit logs, non-compliance reports, and follow-up documentation to support internal quality assurance and regulatory audits.
  • Ensures all galley equipment and inventory items met provisioning standards and were correctly secured for departure, reducing in-flight service disruptions.

Ramp Agent

Delta Air Lines, Inc
02.2024 - 01.2025
  • Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from gate positions.
  • Safeguard Cargo, baggage, and mail from damage, loss, and weather.
  • Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
  • Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Data Entry Specialist

American Honda Motor Co
07.2021 - 01.2024
  • Managed high-volume data entry tasks with keen focus on accuracy and attention to detail, ensuring all records were entered correctly and promptly for seamless workflow.
  • Applied critical thinking to analyze data inconsistencies, identify patterns, and resolve discrepancies, contributing to higher data integrity and improved database reliability.
  • Utilized strong decision-making skills to prioritize tasks and meet tight deadlines, effectively handling multiple data entry requests.
  • Collaborated with team members and management to ensure efficient data collection processes and clear communication across departments, improving overall team performance.
  • Provided regular status updates and reports on data entry progress, offering actionable insights and recommendations to streamline processes and increase efficiency.
  • Conducted comprehensive risk assessments to identify potential issues with data accuracy, security, and integrity, ensuring that sensitive information was handled in compliance with company policies and industry regulations.
  • Communicated with cross-functional teams to clarify data requirements and resolve issues, ensuring timely and accurate delivery of information.
  • Assisted in creation and maintenance of data entry guidelines and training materials to improve team knowledge and reduce errors.
  • Demonstrated strong problem-solving abilities by proactively identifying potential issues in data flow and suggesting solutions that enhanced team productivity.

Deputy Sheriff

Forsyth County Sheriffs Office
07.2017 - 07.2021
  • Exercised critical thinking in high-pressure situations, swiftly assessing and responding to emerging incidents, ensuring safety of individuals and public while minimizing risk.
  • Utilized strong decision-making skills to prioritize safety and tactical responses during criminal investigations, arrests, traffic stops, and emergency calls for service.
  • Observed and analyzed complex situations, identifying potential threats and ensuring compliance with law enforcement protocols to maintain public order and safety.
  • Prioritized safety and well-being of community members, fellow officers, and detainees through vigilant monitoring and preventative action, effectively de-escalating volatile situations.
  • Responded to emergency calls, utilizing sound judgment to determine appropriate course of action and allocate resources for maximum efficiency.
  • Conducted thorough investigations and crime scene analysis, applying critical thinking to evaluate evidence, gather witness statements, and solve cases with focus on accuracy and thoroughness.
  • Collaborated with other law enforcement agencies and community organizations to ensure coordinated response to incidents and proactively address safety concerns.
  • Managed routine and emergency law enforcement duties, ensuring adherence to safety standards, policies, and legal procedures during arrests, transport, and detainment.
  • Provided detailed reports and documentation, synthesizing complex information and making recommendations for next steps, contributing to effective decision-making in ongoing investigations.
  • Participated in continuous training programs focused on safety protocols, situational awareness, and conflict resolution to enhance decision-making and improve community trust.

Education

Bachelor of Arts - Criminology

Western Michigan University
Kalamazoo, MI
04-2015

Skills

  • Organizational time strategies
  • Collaborative decision-making
  • Analytical reasoning
  • Effective communication skills
  • Critical observation abilities
  • Collaborative team member
  • Emphasize safety protocols

Affiliations

  • BOLD BRG

Timeline

Ground Coordinator/ Cabin Experience Agent

Delta Air Lines, Inc
01.2025 - Current

Fill In Auditor/Cabin Leader

Delta Air Lines, Inc
01.2025 - Current

Ramp Agent

Delta Air Lines, Inc
02.2024 - 01.2025

Data Entry Specialist

American Honda Motor Co
07.2021 - 01.2024

Deputy Sheriff

Forsyth County Sheriffs Office
07.2017 - 07.2021

Bachelor of Arts - Criminology

Western Michigan University

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Gabrielle Mathews