Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gabrielle Matthews

Gabrielle Matthews

Personal Administrative Assistant
Duluth,GA

Summary

Capable Administrative and Personal Assistant offering over eight years of excellence in professional and personal office management and support. History of analyzing administrative effectiveness and developing improved procedures. Proficient in operation of standard office equipment, maintaining business financials, and fluent in Microsoft Office and Adobe software programs. Friendly and attentive correspondence with customers and staff while demonstrating leadership, organization, and willingness to succeed in all aspects of business. Recognized for dedication to keeping professionals motivated and consistently improving skills. Brings genuine and personal attention to facilitating office operations.

Overview

16
16
years of professional experience
5
5
years of post-secondary education

Work History

Office Assistant

Michael P. Kelly
Buford, GA
01.2021 - Current
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Provided clerical support to company employees by copying, faxing and filing documents, issuing bi-weekly payroll
  • Recorded expenses and maintained accounting records with clairity
  • Implemented effective filing systems that boosted efficiency and organization, paper and digital copies are accessible at Supervisor's home office or from any of his digital devices
  • Performed weekly financial reporting and recorded payments to keep accounting system updated for quarterly review
  • Maintained accurate and clear personal and business checkbooks, all stubs filed in numerical order with corresponding payment documentation- date, check and invoice number clearly noted for every expense.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities- then implementing those improvements for supervisor and family's household and office- cancelled satellite radio and television service and overpriced phone and internet plan, greatly improving performance and reducing cost by more than half
  • Collected, sorted and distributed mail and prepared mail, messages and courier deliveries, all with trackable progress for convienience
  • Identified recurring credit card expenses from prior years being automatically drafted- cancellation of these services resulted in several substantial refunds
  • Organized international travel plans, including flight for family of three, their ground transportation, hotel stays, as well as all required COVID testing procedures and required documents for both home and visiting countries governments
  • Aided in refinancing primary residential property- prepared all necessary documents for the attorney's office, organized all parcel delivery, documented all correspondence and approval for future reference

Administrative Assistant/Personal Assistant

Walter Glenn Mullins III
Duluth, GA
05.2015 - 01.2022
  • Coordinated travel arrangements by booking rentals, hotel and ground transportation daily, including private professional drivers and Rideshare platforms when necessary
  • Processed invoices and expenses for ADA Solutions LLC's CEO, Walter Mullins III, using QuickBooks, and scheduled ACH transfers to facilitate on-time payments when necessary
  • Handled client correspondence and tracked records to foster office efficiency, organized hard and digital copies
  • Converted entire office calendar, invoicing and paper files from past 10 years to a digital system, easily accessed on any of my supervisors devices. He was extremely impressed and grateful.
  • Participated in conference calls to transcribe pertinent information and document customer concerns to provide the best possible service
  • Monitored supervisor's work and personal calendars- scheduled appointments, meetings and travel
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Maintained accurate bookkeeping and budgeted both personal and professional expenditures
  • Filed state and federal taxes for supervisors personal and professional accounts for 2015-2020
  • Provided supervisor with office software support and training, troubleshooting issues and optimizing usage.
  • Proficient in current Microsoft Office software programs including Word, PowerPoint, & Outlook, as well as Abobe software including Creative Cloud, Acrobat Pro, Adobe Scan, & Photoshop.
  • Consistently used and trained others in using Credit Karma and Experian to monitor all three credit bureau's scores. I formulated plans to improve his FICO and reported at least 4 qualifying accounts that had positive impact, yet were not initially listed with any of the credit bureaus- this resulted in 87+ point increase of my supervisors FICO in the past 12 months.
  • Participated in all personal legal matters, documenting all attorney- client correspondence, as well as coordinating the personal budget to include monthly bills and payment installment agreements
  • When supervisor became of qualifying age, I managed all personal medical accounts, enrolling him in Medicare and a supplemental coverage plan, consistently organizing his monthly prescriptions with his preferred health care providers, filled prescriptions at the pharmacies, and then delivered them to his house.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
  • Monitored household expenditures and budgeted for groceries and household utility payments.
  • Maintained appropriate filing of personal and professional documentation.
  • Managed pet care, phone screening, shopping and bill paying to provide supervisor with premium family time
  • Performed gift shopping and wrapping for supervisor's friends and loved ones, scheduled delivery to proper addresses, scheduled family visits, and coordinated a full Thanksgiving and Christmas dinner delivery and presentation for his family during the 2020 season.

Private Bartender

Self-employed
Duluth, GA
01.2010 - 05.2015
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Tended bar for 6+ events, by myself or with one other server, two parties were with over 200 guests in attendance in Sugarloaf Country Club and in Chateau Elan Country Club, I tended bar and served cocktails for private parties of less than ten guests on two occasions.
  • Great experiences that resulted in contacts for future events and helped to promote my skills of service and motivation to excel in the private catering industry for years to come

Server/Bartender

J. Alexander's Restaurant
Peachtree Corners, GA
02.2011 - 06.2012
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Attended several fine-dining service etiquette courses, sought to learn proper presentation, palate pairings of high end wine and liquor to the specials and differences in cuts of prime beef
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Fine Dining Server

Luciano's Restaurante Italiano
Duluth, GA
11.2009 - 02.2011
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.
  • Gained several opportunities to tend bar individually for private parties and high end events in the near by Sugarloaf Country Club due to my enthusiasm with service to regular customers and thorough knowledge of my duties, including customer satisfaction

Education

No Degree - Journalism, Print

Georgia Perimeter College Dunwoody Campus
Dunwoody, GA
01.2010 - 08.2010

No Degree - Journalism, Print

Georgia Southern University
Statesboro, GA
08.2008 - 12.2009

High School Diploma -

Roswell High School
Roswell, GA
08.2007 - 05.2008

High School Diploma -

North Springs Magnet School
Dunwoody, GA
08.2004 - 05.2007

Skills

Scheduling and calendar management

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Timeline

Office Assistant

Michael P. Kelly
01.2021 - Current

Administrative Assistant/Personal Assistant

Walter Glenn Mullins III
05.2015 - 01.2022

Server/Bartender

J. Alexander's Restaurant
02.2011 - 06.2012

Private Bartender

Self-employed
01.2010 - 05.2015

No Degree - Journalism, Print

Georgia Perimeter College Dunwoody Campus
01.2010 - 08.2010

Fine Dining Server

Luciano's Restaurante Italiano
11.2009 - 02.2011

No Degree - Journalism, Print

Georgia Southern University
08.2008 - 12.2009

High School Diploma -

Roswell High School
08.2007 - 05.2008

High School Diploma -

North Springs Magnet School
08.2004 - 05.2007

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Gabrielle MatthewsPersonal Administrative Assistant