Gabrielle Matthews
Summary
Dynamic aviation professional with a proven track record at United Airlines, excelling in flight operations management and customer service excellence. Adept at strategic planning and compliance assurance, I have successfully enhanced operational efficiency and passenger satisfaction through effective logistics coordination and proactive communication.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative
United Airlines
Denver, CO
09.2023 - 07.2026
- Resolved customer inquiries via phone, email, and in-person interactions.
- Facilitated ticketing and boarding processes, enhancing passenger flow and satisfaction.
- Provided timely updates on flight schedules, delays, and gate changes, keeping passengers informed and prepared.
- Coordinated luggage handling, ensuring timely delivery and reducing customer wait times.
Dispatcher
Pentastar Aviation
Waterford, MI
09.2023 - 09.2024
- Coordinated flight schedules to achieve on-time aircraft dispatch.
- Managed transportation logistics for passengers and cargo to maximize efficiency.
- Monitored weather conditions to inform dispatch decisions.
- Communicated critical operational information to flight crews to support safe and timely operations.
- Utilized aviation management software for tracking flight statuses.
- Collaborated with maintenance teams to schedule prompt aircraft inspections.
Global Trip Planner
Flexjet
Richmond Heights, OH
09.2020 - 09.2023
- Developed strategic flight schedules that maximized resource allocation and enhanced operational efficiency.
- Coordinated international flight planning and logistics, including handling, airport slots, PPRs, permits (charter, landing, overflight), fuel releases, parking, ground transportation, hotel accommodations, and special services to ensure seamless operations.
- Managed logistics for aircraft operations and maintenance, ensuring timely and compliant service delivery.
- Coordinated with teams to ensure compliance with aviation regulations.
Student Assistant Admissions Coordinator
Kent State University
Kent, OH
08.2019 - 09.2022
- Provided personalized support to students on program options, requirements, and deadlines, enhancing their understanding and decision-making
- Guided prospective and current students through admissions and enrollment process, ensuring smooth transition from application to acceptance
- Coordinated outreach efforts, facilitating campus tours, information sessions, and recruitment events to attract and inform prospective students
Education
MS - Aeronautical Science & Business Administration
Liberty University
Lynchburg, VA05-2026
BA - Aeronautical Science
Kent State University
Kent, OH05-2022
Skills
- Ticketing process management
- Passenger logistics coordination
- Customer service excellence
- Customer satisfaction monitoring
- Customer engagement strategies
- Flight planning
- Aviation regulations
- Project management
Certification
- Private Pilot Certification
Timeline
Customer Service Representative
United Airlines
09.2023 - 07.2026
Dispatcher
Pentastar Aviation
09.2023 - 09.2024
Global Trip Planner
Flexjet
09.2020 - 09.2023
Student Assistant Admissions Coordinator
Kent State University
08.2019 - 09.2022
MS - Aeronautical Science & Business Administration
Liberty University
BA - Aeronautical Science
Kent State University