Overview
Work History
Education
Skills
Timeline
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Crystal Johnson-Poythress

Jacksonville,USA

Overview

8
8
years of professional experience

Work History

Case Coordinator

Guardian Litigation Group LLC
, Hybrid
01.2025 - Current
  • Responsible for maintaining and organizing
    Client OneNotes, detailing specific protocol and procedures.
  • Oversaw multiple email client boxes, ensuring timely and precise updates to Littler CaseSmart Intake Form.
  • Review and distribute professional correspondence, uploading client documents to appropriate extranet folders for each matter.
  • Liaised with relevant Federal and State agencies to secure missing charge pages, Notice of Charge documents, and related filings.
  • Responsible for professional and appropriate communication with all levels of client personnel, internal Littler resources, external agencies, charging parties and their representation.
  • Demonstrated expertise in researching various client and external systems to gather information.
  • Ensured compliance with client protocols for legal report submissions.

Reservation Sales Agent

Alaska Airlines
, Remote
07.2022 - 05.2023
  • Maximized booking efficiency by utilizing a sophisticated CRM system, increasing reservation accuracy by 35% and improving customer satisfaction ratings by 25% over a six-month period
  • Trained and guided a team of 15 reservation agents, resulting in a 20% increase in team productivity and achieving a record high in monthly ticket sales through enhanced customer interaction techniques

Assistant Director of Recruitment

GSO Services
Seattle
06.2020 - 02.2022
  • Work closely with hiring managers to understand departmental needs and ensure effective recruitment practices
  • Utilize diverse sourcing methods, including social media, online job boards, and networking, to attract a wide range of candidates
  • Oversee the end-to-end recruitment process, including resume screening, conducting interviews, and providing feedback to candidates to enhance their experience

Patient Care Advisor

Sannie Healthcare
Atlanta, GA
11.2016 - 02.2020
  • Facilitated comprehensive care plans for 50+ patients, coordinating with multidisciplinary teams to enhance patient satisfaction scores by 15% through personalized service and effective communication strategies
  • Analyzed patient feedback data to develop targeted improvement strategies, resulting in a 25% increase in appointment adherence and a 20% improvement in overall care satisfaction scores
  • Coordinated patient intake and assessment processes, streamlining documentation workflows to decrease processing time by 30%, and improving patient onboarding experience by integrating electronic health records (EHR) systems

Education

Bachelor of Arts - Pre-Law STUDIES

National university
San Diego
01.2025

Associate - business administration

Westwood college
Atlanta
12.2016

Skills

  • Patient Care Coordination
  • Interviewing Techniques
  • Travel Arrangements
  • Recruitment Strategy
  • Candidate Sourcing
  • Customer Relationship Development Techniques Management
  • Recruitment Marketing
  • Business Administration
  • HR Policy Formulation
  • Document Preparation
  • Reservation Management
  • Upselling Techniques
  • Conflict Resolution
  • Onboarding Process
  • Meeting Coordination
  • Data Entry Accuracy

Timeline

Case Coordinator

Guardian Litigation Group LLC
01.2025 - Current

Reservation Sales Agent

Alaska Airlines
07.2022 - 05.2023

Assistant Director of Recruitment

GSO Services
06.2020 - 02.2022

Patient Care Advisor

Sannie Healthcare
11.2016 - 02.2020

Bachelor of Arts - Pre-Law STUDIES

National university

Associate - business administration

Westwood college

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Crystal Johnson-Poythress