Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabrielle Melton

Lockport,NY

Summary

Experienced secretary, support assistant, and aide. Bringing enthusiasm, dedication, and an exceptional work ethic. Maintains a high level of productivity in a fast-paced work environment. Presents in a manner that reflects a professional, corporate image. Believes in diversity, equity, and longevity. Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Hampton Inn By Hilton
06.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Substitute: Aide, Assistant, Secretary, & Monitor

Lockport City School District
10.2014 - Current
  • Working with children all over the district, providing them with educational information in classrooms.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.

Treatment Assistant

Horizon Health Services
09.2022 - 12.2023
  • Working as an assistant in an inpatient rehab
  • Passing medication, completing quest urine tox, and monitoring daily patient tasks.
  • Managed appointments and scheduling, ensuring efficient use of therapists'' time and resources.
  • Provided compassionate support to patients experiencing emotional distress during the recovery process.

Direct Support Assistant

OPWDD (Office for People With Developmental Disabilities)
01.2018 - 06.2022
  • Working in group homes, with individuals with intellectual disabilities
  • Helping them gain independence by supporting them and caring for specific medical conditions.
  • Trained new Direct Support Assistants on best practices for effective client care delivery within the organization''s guidelines.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.

Food Service Worker

Strong's Sandwich Shop
08.2010 - 05.2013
  • Greeted customers entering restaurant and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Serving quality food to customers.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Education

High School Diploma -

Selma, AL
05.2013

Skills

  • Case Documentation
  • Mental health awareness
  • Substance Abuse Knowledge
  • Professional boundaries
  • Multidisciplinary Teamwork
  • Adaptive thinking
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Patient Care
  • Problem-solving abilities

Certification

  • Personal Care Aide
  • Medication Administration
  • CPR-First Aide
  • NYS Fire Safety

Timeline

Front Desk Agent

Hampton Inn By Hilton
06.2024 - Current

Treatment Assistant

Horizon Health Services
09.2022 - 12.2023

Direct Support Assistant

OPWDD (Office for People With Developmental Disabilities)
01.2018 - 06.2022

Substitute: Aide, Assistant, Secretary, & Monitor

Lockport City School District
10.2014 - Current

Food Service Worker

Strong's Sandwich Shop
08.2010 - 05.2013

High School Diploma -

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Gabrielle Melton