Gabrielle Mendoza
Summary
Dedicated and motivated professional with extensive experience in customer service and support roles. Proficient in Microsoft Teams, Office, Excel, and PowerPoint. Known for being a team player with a positive attitude, consistently establishing strong connections with clients and customers. Driven by a commitment to ensure customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships and delivering exceptional service.
Overview
24
24
years of professional experience
Work History
Contact Center Representative
All Web Leads Inc
10.2022 - Current
- Engaged in high-volume inbound and outbound calls with customers, effectively matching them with suitable insurance agents for their specific needs
- Employed diverse call center software and CRM systems to assure accurate and efficient management of customer information
- Established proficiency in completing follow-up calls, assuring customer satisfaction and fulfillment of their requirements
- Navigated through databases and applied relevant tools to promptly assist customers, showcasing strong problem-solving skills
- Asserted frequent communication with leadership, effectively coordinating customer care in alignment with organizational policies.
Psychiatric Nursing Assistant
Kerrville State Hospital
05.2013 - 06.2015
- Utilized therapeutic communication techniques to actively engage patients, comprehend their concerns, and align with their individual recovery plans
- Accurately observed and recorded patient behavior in Electronic Health Record (EHR) system
- Facilitated effective communication between clinical and admissions teams to address patient needs, clearly conveying goals, progress, and requirements
- Nurtured meaningful interactions with individuals suffering from chronic mental illness in both group and one-on-one settings
- Possess CPR and PMAB training
- Operated under the supervision of registered nursing staff, delivering exceptional care within a forensic hospital environment
- Maintained meticulous records and closely monitored patient behaviors and progress, swiftly identifying and addressing necessary changes.
Bakery Associate
H-E-B
07.2011 - 04.2013
- Proved exceptional listening skills to effectively comprehend customer requirements and offer personalized product and service recommendations
- Delivered top-notch customer service, ensuring utmost satisfaction and cultivating strong customer loyalty
- Collaborated with bakery manager in streamlining product procurement, reception, and inventory management processes
- Proactively monitored inventory levels, promptly replenishing low stock to maintain optimal product availability and meet anticipated demand.
Customer Service Specialist
Gibson's Discount Center
01.2011 - 04.2012
- Exemplified exceptional dedication to customer satisfaction by closely addressing concerns and devising effective solutions
- Furthered customer service objectives and strengthened relationships by employing friendly, knowledgeable, and positive communication
- Exhibited efficiency in promptly handling routine inquiries and service grievances, ensuring prompt, friendly, and expert assistance
- Aided customers in submitting payments and establishing viable payment arrangements to secure account regularity.
Dining Room Coordinator
Espinos Mexican Bar & Grill
11.2006 - 01.2008
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
- Operated POS terminals to input orders, split bills, and calculate totals
- Greeted customers, answered questions, and recommended specials to increase profits
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Flight Attendant
United Airlines
04.2000 - 06.2005
- Trained in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
- Followed safety, passenger, and supply pre-flight checklists
- Dealt with mechanical and passenger emergencies according to standards
- Instructed passengers on safety and emergency procedures and answered flight-related questions
- Offered answers to passengers' questions and resolved issues that arose during flights
- Took measures during unusual conditions to maximize the safety of customers and crew
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
Education
Health Information Management -
Purdue University Global
West Lafayette, Indiana01.2022
Medical coding and Billing -
Central Texas College
Killeen, Texas05.2021
General Studies -
St. Louis Community College @ Meramec
Kirkwood, Missouri12.1993
Study Abroad Program -
Canterbury Christ Church University
Canterbury, Kent05.1993
Skills
- Empathy, excellent verbal and written communication, calm under pressure, effective problem-solving, conflict resolution
- Call center software, CRM systems, advanced computer skills, Microsoft Teams and Outlook, Excel, maps/GPS knowledge
- Accurate documentation, efficient information relay, goal-oriented, teamwork
- Productive and confidential remote work, dedicated workspace, direct ISP connection, virtual team participation
Web
linkedin.com/in/gabrielle-mendoza-4b940124b
Languages
Spanish
Limited Working
Timeline
Contact Center Representative
All Web Leads Inc
10.2022 - Current
Psychiatric Nursing Assistant
Kerrville State Hospital
05.2013 - 06.2015
Bakery Associate
H-E-B
07.2011 - 04.2013
Customer Service Specialist
Gibson's Discount Center
01.2011 - 04.2012
Dining Room Coordinator
Espinos Mexican Bar & Grill
11.2006 - 01.2008
Flight Attendant
United Airlines
04.2000 - 06.2005
Health Information Management -
Purdue University Global
Medical coding and Billing -
Central Texas College
General Studies -
St. Louis Community College @ Meramec
Study Abroad Program -
Canterbury Christ Church University