Gianni Mikhail

General Manager | Embassy Suites by Hilton

• Led full-service hotel operations for a 100+ employee property, overseeing all departments including Front Office, Housekeeping, Food & Beverage, Sales, Events, Maintenance, and Administration
• Directed end-to-end operational strategy, managing daily hotel functions while ensuring brand standards, guest satisfaction, and profitability
• Created and managed departmental schedules across all divisions to ensure optimal staffing, labor control, and service excellence
• Controlled and monitored property budgets, financial performance, forecasting, and expense management using detailed Google Sheets and reporting tools
• Handled and resolved all guest escalations and complaints, consistently maintaining high guest satisfaction and brand reputation
• Designed, implemented, and oversaw training programs for all departments, onboarding new hires and ensuring compliance with company standards and procedures
• Supervised and evaluated all employee positions, conducting performance reviews, coaching, corrective actions, and development planning
• Managed full employee lifecycle, including recruiting, interviewing, hiring, onboarding, scheduling, discipline, and termination
• Coordinated and oversaw all events and group functions, ensuring flawless execution, cross-departmental communication, and guest satisfaction
• Maintained strong relationships with corporate partners, vendors, and external companies, handling contracts, negotiations, and ongoing collaboration
• Led all administrative and backend operations, including payroll oversight, reporting, compliance, documentation, and operational analytics
• Acted as the primary decision-maker and point of contact for all operational, financial, and personnel matters within the property

• Directed daily operations to enhance guest satisfaction and streamline service delivery.
• Implemented cost-control measures, optimizing budget allocations and resource management.
• Led staff training programs to improve service quality and operational efficiency.
• Increased profit of room sales, sweet shop sales, and meeting space rentals while lowering payroll.
• Analyzed performance metrics to identify growth opportunities and drive revenue enhancement.
• Developed strategic marketing initiatives, increasing occupancy rates during off-peak seasons.
• Fostered relationships with local businesses to promote partnerships and community engagement.
• Oversaw compliance with health and safety regulations, ensuring a secure environment for guests and staff.
• Coordinated with departments to resolve issues promptly, maintaining high standards of hospitality service.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

• Streamlined daily operations to enhance service efficiency and customer satisfaction.
• Trained and mentored staff to improve performance and maintain high service standards.
• Developed and implemented new training programs for onboarding and continuous improvement.
• Managed inventory control processes to reduce waste and optimize supply chain efficiency.
• Led initiatives to increase team productivity through effective communication and conflict resolution strategies.
• Analyzed customer feedback to develop targeted marketing strategies and improve menu offerings.
• Collaborated with culinary team to create seasonal menus aligned with market trends and customer preferences.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.