Gabrielle MILLER
GA
Summary
Detail-oriented Customer Service Agent with over 7 years of experience in telephone customer service, including sales, chat, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Walmart
10.2023 - Current
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Trained two new employees in how to use Core, entering customer data and organizing customer interaction logs
- Research complicated cases without prompting to provide more comprehensive service to customers
Call Center Representative
Onbrand21
01.2020 - 04.2022
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Listen attentively to caller needs to ensure a positive customer experience
- Access electronic and paper cataloging systems to look up product information and availability
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices
- Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels
Customer Support Specialist
Apple
01.2018 - 12.2019
- Managed variety of customer service calls and administrative tasks to resolve customer issues quickly and efficiently
- Cross-trained and provided back-up for other customer service representatives when needed
- Processed orders and collaborated with customer service team members to offer customers exceptional service
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
Fort Valley State University
05.2019
HIGH SCHOOL DIPLOMA -
Dublin High School
05-2016
Skills
- Greet transfer and hold calls
- Build rapport
- Listen
- Clarify
- Manage conversational flow
- Manage upset customers
- Conflict resolution
- Handle challenging situations
- Deliver outstanding service
- Typing speed of 106 WPM
- Microsoft Office 365
- Google Workspace
Timeline
Customer Service Specialist
Walmart
10.2023 - Current
Call Center Representative
Onbrand21
01.2020 - 04.2022
Customer Support Specialist
Apple
01.2018 - 12.2019
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
Fort Valley State University
HIGH SCHOOL DIPLOMA -
Dublin High School
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