Gabrielle Miller
Platte City,MO
Summary
Dynamic customer service professional with extensive experience at Price Chopper, excelling in food preparation and safety. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Skilled in maintaining cleanliness standards and fostering team collaboration, resulting in increased loyalty and repeat business. Punctual and reliable, dedicated to delivering exceptional service. Developed strong interpersonal and customer service skills within fast-paced bakery environment, seeking to transition into new field. Demonstrates ability to manage inventory, handle transactions, and maintain cleanliness. Aiming to leverage these transferrable skills in new and challenging role.
Overview
3
3
years of professional experience
Work History
Bakery Clerk
Price Chopper
01.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of bakery displays, ensuring compliance with health standards.
- Prepared baked goods according to established recipes and food safety protocols.
- Stocked shelves with fresh products, monitoring inventory levels for timely replenishment.
- Collaborated with team members to fulfill customer orders during peak hours, fostering teamwork.
- Learned new baking techniques and product offerings, adapting quickly to diverse customer needs.
- Provided feedback on product quality and customer preferences to improve service delivery.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
Customer Service Representative
Price Chopper
02.2024 - 01.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted customers in locating products, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain store organization and cleanliness.
- Handled customer complaints with empathy, ensuring satisfaction and retention.
- Trained new staff on customer service protocols and operational procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Assistant Manager
Subway
04.2023 - 02.2024
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on food safety protocols and customer service techniques.
- Monitored inventory levels, placing orders to maintain stock and minimize waste.
- Implemented promotional strategies to enhance customer engagement and sales performance.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
- Collaborated with management on scheduling to optimize labor costs while meeting operational needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Sales Associate
Casey's
08.2022 - 01.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Maintained store presentation standards through effective merchandising and organization of displays.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Trained new associates on customer service protocols and operational procedures for consistent service delivery.
- Monitored inventory levels, conducted stock checks, and placed orders to maintain product availability.
- Implemented promotional strategies to increase foot traffic and drive sales during peak periods.
- Resolved customer complaints professionally, ensuring satisfaction and fostering repeat business opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
McLouth Highschool
McLouth, KS05-2022
Skills
- Customer service
- Food preparation
- Bakery equipment knowledge
- Food handling safety
- Customer satisfaction
- Punctual and reliable
- Cleanliness standards
- Menu memorization
- Stocking and shelving
- Telephone etiquette
- Accurate order fulfillment
- Customer inquiries
- Food safety
Timeline
Bakery Clerk
Price Chopper
01.2025 - Current
Customer Service Representative
Price Chopper
02.2024 - 01.2025
Assistant Manager
Subway
04.2023 - 02.2024
Sales Associate
Casey's
08.2022 - 01.2023
High School Diploma -
McLouth Highschool