Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Mooney

Glen Mills,PA

Summary

Dependable graduate student providing efficient, high-quality customer service to guests in restaurant settings. Enthusiastic and reliable, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Youth Development Leader

Boys & Girls Club Of Chambersburg And Shippensburg
09.2023 - 05.2024
  • Conducted outreach to site directors to identify ways to address social, emotional and behavioral needs.
  • Utilized time management skills by coordinating daily schedules and ensuring smooth transitions between activities.
  • Maintained accurate records of attendance, participation levels, and individualized plans for each participant's growth within the program.
  • Enhanced youth development by implementing engaging and age-appropriate programs.
  • Collaborated with team members to create strategies for promoting positive behavior among club members.

Server

Bonanza
05.2021 - 04.2023
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Supported colleagues during peak hours, creating a collaborative work environment that enhanced productivity.

Team Leader

Sky Zone Trampoline Park
09.2018 - 04.2020
  • Optimized customer experience through enthusiastic interactions.
  • Set performance expectations for team members prior to every shift
  • Coordinated multiple birthday parties for guests throughout the day and ensured a safe, inclusive, and interactive environment for each guest
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Developed rapport with regular customers with engaging conversation.
  • Divided cleaning tasks among team members to ensure timely and efficient closing.

Education

Bachelor of Science - Psychology

Pennsylvania State University
Mont Alto, PA
05.2024

Skills

  • Creative problem-solving
  • Multitasking
  • Time management
  • Analytical and critical thinking
  • Verbal communication
  • Organization
  • Flexible and adaptable
  • Friendly, positive attitude
  • Attention to detail
  • Task prioritization

Timeline

Youth Development Leader

Boys & Girls Club Of Chambersburg And Shippensburg
09.2023 - 05.2024

Server

Bonanza
05.2021 - 04.2023

Team Leader

Sky Zone Trampoline Park
09.2018 - 04.2020

Bachelor of Science - Psychology

Pennsylvania State University

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Gabrielle Mooney