Gabrielle Moore
Colesburg
Summary
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
18
18
years of professional experience
Work History
Team Member
Casey's General Stores
09.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Associate
The UPS Store
09.2023 - 07.2024
- Developed strong customer service skills through daily interactions with customers
- Trained new employees on basic customer service techniques and procedures
- Operated cash register to process cash, check and credit transactions
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations
- Sold products to customers by explaining product features and benefits
- Approached customers and initiated conversations to determine needs and preferences
- Maintained professional, positive attitude, contributing to productive work environment
- Learned and applied new skills and procedures readily, adapting to changing work environments
- Communicated with colleagues, supervisors, and clients, fostering positive relationships and collaboration
Bartender
AMC Theaters
06.2023 - 07.2024
- Developed strong working relationships with customers and staff
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies
- Checked customer identification to verify age requirements for alcohol purchases
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions
- Prepared alcoholic beverages promptly according to recipes or customer specifications
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws
Workforce Management Analyst
Trulieve
06.2020 - 02.2023
- Reviewed requests for overtime pay and approved or denied them based on established criteria
- Developed forecasting models using historical data which were used by management for budgeting purposes
- Created and maintained employee schedules to ensure optimal coverage in all departments, while minimizing overtime costs
- Maintained a database containing information about each employee’s job history, skillset, availability
- Resolved complex staffing issues while maintaining positive relationships with employees and managers
- Ensured accurate tracking of employee hours worked by performing regular reviews of timesheets
- Collaborated with department heads to create efficient shift structures that meet the needs of their teams
- Conducted audits of payroll records to identify discrepancies and ensure compliance with company policies
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software
Customer Service Representative
Enable Me
09.2018 - 06.2020
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Assisted with training and mentoring new team members
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Adhered to company policies and procedures while providing superior service
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Remained open to feedback from supervisor and peers to build and improve skills set
Sales Supervisor
Spencer’s Gifts
07.2017 - 09.2018
- Resolved customer complaints promptly in a professional manner while ensuring high standards of service quality
- Mentored sales team to use tools and techniques for best sales success
- Took initiative to increase selling skills among team members
- Coached and trained sales staff on best practices to maximize sales
- Implemented new strategies to increase customer engagement and drive revenue growth
- Motivated and developed sales team to exceed KPIs, sales targets and results
- Demonstrated ability to provide direction, guidance, and motivation to team members
- Managed inventory levels by tracking orders placed by customers, developing plans for restocking accordingly
- Assisted sales leadership with implementation and execution of business strategies and marketing plans
- Monitored sales staff performance ensured that goals are met
- Listened to and resolved customer complaints regarding services, products, and personnel
Customer Sales and Service Expert
Emerald City Comics
02.2017 - 09.2017
- Monitored incoming calls from customers, responding promptly when necessary
- Utilized effective sales techniques to increase revenue by upselling products and services
- Demonstrated excellent communication and interpersonal skills while interacting with customers on the phone, via email, and in person
- Maximized customer loyalty through providing high quality service experiences
- Developed strong problem solving skills to provide solutions to customers’ issues
- Collaborated effectively with cross-functional teams to ensure customer satisfaction
- Provided exceptional customer service, resolving customer complaints and inquiries in a timely manner
Elite Record Retrieval Specialist
Choice Legal
05.2016 - 01.2017
- Developed specialized skills in customer service and client relations
- Managed workflow processes, ensuring deadlines were met within budget constraints
- Created or maintained database of customer accounts
- Retrieval of Records and Legal Documents for various law firms
Barista
Starbucks
04.2015 - 06.2016
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Provided efficient and courteous service to customers at all times
- Assisted with opening and closing tasks such as cleaning café areas or setting up displays
- Operated cash registers and handled cash and card transactions
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Welcomed customers and answered questions regarding menu items and preparation methods
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
Graphic Designer
Big Frog Custom T-shirts
04.2014 - 03.2015
- Edited photos in Photoshop to enhance their quality for use in print or digital formats
- Collaborated with clients to determine design requirements and objectives
- Completed creative deliverables within established deadline
- Created illustrations using Adobe Illustrator tools to meet specific project needs
- Used Adobe Creative Suite and Google Suite tools to synthesize, emphasize and clarify information for print and digital use
- Oversaw design process with each client from initial idea and concept to final production
- Managed the production of various projects from concept to completion
- Liaised closely with clients to determine needs and develop suitable designs
- Balanced creativity and technical requirements to achieve objectives
Fine Jewelry Sales Associate
Sears
04.2008 - 05.2014
- Educated customers on proper jewelry care and maintenance for new purchases
- Delivered outstanding customer service and high-quality shopping experience to grow customer base
- Developed strong interpersonal skills to effectively assist customers in selecting the right jewelry pieces for their needs
- Handled cash and credit transactions accurately with proper documentation to ensure a secure environment
- Suggested additional merchandise to complement customer selection
- Identified potential opportunities for upselling products based on customer needs analysis
- Followed all safety protocols while handling delicate jewelry pieces during cleaning, repairs, and display setup activities
- Stayed informed on current promotional events and sales to attract customers
- Resolved any customer complaints or issues quickly and efficiently with minimal disruption
- Maintained an organized workspace, including merchandise displays, inventory levels, and paperwork filing systems
- Greeted customers upon entering the store and offered assistance in locating items of interest
- Distinguished between types of gemstones and metals to meet customer needs, wants and desires
- Demonstrated superior customer service by providing accurate product information and timely assistance
- Tracked sales data on a weekly basis to assess performance goals against targets set by management team
- Offered to open and put purchase on customer’s store credit account
- Adhered to asset protection programs and procedures to comply with auditing
- Restocked shelves with merchandise on a regular basis following established guidelines
- Utilized effective communication techniques when interacting with customers and colleagues
Cashier
Walmart
11.2006 - 02.2008
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Operated cash register and accurately processed payments, returns, and exchanges
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Helped restock shelves when necessary to maintain an organized display area
- Developed strong customer service skills by providing efficient and accurate service
- Accurately processed customer payments using cash, credit cards, and checks
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Provided efficient and courteous service to customers
- Developed strong customer relationships to support satisfaction and loyalty
- Assisted with training and mentoring new team members
Education
Bachelor of Arts (B.A.) - Graphic Design
Sanford Brown / IADT
Tampa, FL06.2012
Skills
- Workplace Safety
- Performance Evaluations
- Record and File Management
- Multitasking Abilities
- New Hire Training
- Point of sale operation
- Time Management
- Work Planning and Prioritization
- Sales expertise
- Reliable and Responsible
- Cash Drawer Management
- Task Prioritization
- Positive Customer Engagement
- Customer service
- Teamwork and collaboration
- POS System Operation
- Problem-solving
- Team Collaboration
- Positive attitude
- Store Opening and Closing
- Effective Communication
- Organization
- Professional Demeanor
Languages
English
Native or Bilingual
Timeline
Team Member
Casey's General Stores
09.2024 - Current
Associate
The UPS Store
09.2023 - 07.2024
Bartender
AMC Theaters
06.2023 - 07.2024
Workforce Management Analyst
Trulieve
06.2020 - 02.2023
Customer Service Representative
Enable Me
09.2018 - 06.2020
Sales Supervisor
Spencer’s Gifts
07.2017 - 09.2018
Customer Sales and Service Expert
Emerald City Comics
02.2017 - 09.2017
Elite Record Retrieval Specialist
Choice Legal
05.2016 - 01.2017
Barista
Starbucks
04.2015 - 06.2016
Graphic Designer
Big Frog Custom T-shirts
04.2014 - 03.2015
Fine Jewelry Sales Associate
Sears
04.2008 - 05.2014
Cashier
Walmart
11.2006 - 02.2008
Bachelor of Arts (B.A.) - Graphic Design
Sanford Brown / IADT
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