Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabrielle M. Valles

Jacksonville,FL

Summary

Detail-oriented and highly organized administrative and logistics professional with over 5 years of experience in front office operations, logistics coordination, and shipment documentation. Proven ability to manage high-volume client communications, handle sensitive financial and insurance data, and support national logistics operations for high-profile clients such as McDonald’s and Louis Vuitton. Adept in Microsoft Office Suite, Smartsheet, and multi-line phone systems, with a demonstrated track record of ensuring timely shipments, accurate documentation, and exceptional customer service. Promoted for accuracy and efficiency in authorizations, showcasing a strong ability to manage complex processes across multiple locations.

Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.

Overview

6
6
years of professional experience

Work History

Guest Services Representative

Kasraeian Urology
03.2024 - Current
  • Coordinate express mail and package deliveries with accurate documentation and tracking.
  • Investigate and resolve client concerns professionally, ensuring policy compliance.
  • Maintain patient records and office procedures; provide general administrative support.
  • Process payments, generate invoices, and reconcile daily financial reports.
  • Schedule high-volume appointments and manage multi-line phone systems.
  • Prepare business documents and manage incoming communications.

Administrative Support Specialist

Terk Oncology
03.2022 - 03.2024
  • Oversaw express mail logistics and ensured proper delivery and documentation.
  • Balanced financial reports and processed payment transactions accurately.
  • Drafted internal reports and business communications using Microsoft Office Suite.
  • Scheduled appointments, managed files, and answered multi-line calls.

Authorizations Specialist

First Coast Heart and Vascular
03.2020 - 05.2022
  • Processed diagnostic testing authorizations across multiple locations.
  • Ensured documentation compliance with insurance and clinic policies.
  • Assisted with administrative tasks, reporting, and payment handling.

Logistics Coordinator

The Suddath Companies
08.2019 - 03.2020
  • Managed national logistics and corporate relocations for accounts including McDonald’s and Louis Vuitton.
  • Coordinated white-glove, VIP shipments and store relocations for brands such as Caesars Palace.
  • Tracked billing, shipment documentation, and project timelines using Microsoft Excel, Teams, and Smartsheet.
  • Maintained precise records and delivery confirmations to ensure compliance and client satisfaction.

Reception & Office Support Specialist

First Coast Heart and Vascular
03.2019 - 03.2020
  • Greeted patients and scheduled appointments across multiple departments.
  • Managed office correspondence, including mail and fax distribution.

Education

General Education Diploma -

Florida State College at Jacksonville
Jacksonville, FL
04.2010

Skills

  • Shipment Documentation & Coordination
  • Microsoft Office Suite (Excel, Word, Outlook, Teams)
  • Smartsheet & Data Entry
  • Appointment Scheduling & Insurance Authorizations
  • Financial Reporting & Invoicing
  • Multi-Line Phone Systems
  • Client & Vendor Communication
  • Administrative Support & Records Management
  • Customer service

Languages

Spanish
Limited Working

Timeline

Guest Services Representative

Kasraeian Urology
03.2024 - Current

Administrative Support Specialist

Terk Oncology
03.2022 - 03.2024

Authorizations Specialist

First Coast Heart and Vascular
03.2020 - 05.2022

Logistics Coordinator

The Suddath Companies
08.2019 - 03.2020

Reception & Office Support Specialist

First Coast Heart and Vascular
03.2019 - 03.2020

General Education Diploma -

Florida State College at Jacksonville
Gabrielle M. Valles