Gabrielle Navarro
El Paso,TX
Summary
Accomplished professional with extensive experience at WestStar Bank, specializing in Resource Data Analysis and Applicant Interaction. Successfully led fraud analysis initiatives that improved operational efficiency by 30%, demonstrating strong analytical skills. Recognized for exceptional Documentation Management and the ability to cultivate client relationships, resulting in enhanced service delivery and compliance. Aiming to leverage these competencies to drive improvements in a dynamic financial environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Texas Works Advisor I
Texas Health and Human Service Commission
, TX
10.2024 - Current
- Assisting vulnerable citizens of Texas who are in need of food, medical care, cash assistance, and other social services.
- Interviewing applicants and recipients to obtain pertinent financial and personal information, evaluating data from various sources, computing and authorizing benefits based on eligibility determinations, and processing work in accordance with state and federal regulations.
- Reviewed applications to verify client information and resolve discrepancies.
- Analyzed potential fraud cases and referred to investigators for further review.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Participated in new hire training and development tasks.
Commercial Account Specialist III
WestStar Bank
El Paso, TX
05.2023 - 05.2024
- Monitored account activity, identified opportunities for improvement, and provided solutions to maximize efficiency.
- Collaborated with team members on special projects related to commercial accounts.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Facilitated communication between clients and company departments to ensure cohesive service delivery.
- Provided technical support to clients on various products.
- Reviewed and updated account records to ensure accuracy and compliance with legal requirements.
- Conducted training sessions for new Account Specialists on company policies and account management best practices.
- Utilized CRM software to track account activities, sales opportunities, and client communications.
- Coordinated with sales team to identify opportunities for account growth and cross-selling.
- Prepared financial statements and reports for commercial accounts.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
Senior Lobby Service Specialist II
WestStar Bank
El Paso, TX
03.2017 - 05.2023
- Managed daily operations within assigned branch locations; provided support during peak times or absences.
- Monitored teller performance, providing feedback and coaching to improve efficiency and service quality.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Participated in professional development activities such as seminars or conferences related to banking regulations or best practices.
- Supervised and trained teller staff on bank policies, procedures, and customer service standards.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Conducted regular audits of teller drawers and bank vault to ensure compliance with regulatory requirements.
- Promoted a culture of teamwork and continuous improvement among teller staff.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Resolved complex customer issues, acting as the first point of escalation for complaints and inquiries.
New Account Specialist
WestStar Bank
El Paso, TX
11.2014 - 03.2017
- Maintained and built strong client relationships through quality, personalized interactions.
- Assisted in the development of new account services and products based on client needs and feedback.
- Entered new account information into computers and filed related forms and other documents.
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Provided guidance to customers on how to use online banking services and products.
- Responded promptly to emails or phone calls related to any issues with their newly opened account.
- Built relationships with clients by providing excellent customer service throughout the entire process of setting up a new account.
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
Teller
WestStar Bank
El Paso, TX
06.2012 - 11.2014
- Prepared official checks for customer and internal bank needs.
- Received and counted daily inventories of cash, drafts and checks.
- Delivered exceptional service to customers in person or over telephone.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Performed daily reconciliation of teller drawer within established limits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
Education
High School Diploma -
J.M. Hanks High School
El Paso, TX05-2007
Some College (No Degree) - Nursing
El Paso Community College
El Paso, TXSkills
- Resource Data Analysis
- Proficient Written Communication
- Documentation Management
- Efficient Data Entry
- Application Review Process
- Applicant Interaction
Certification
- Notary Public State of Texas
Accomplishments
- Supervised team members.
- Developed Inventory Tracking Spreadsheets
- Achieved new loans, affectively assisting with the Paycheck Protection Program.
- Completed yearly ABA trainings.
Timeline
Texas Works Advisor I
Texas Health and Human Service Commission
10.2024 - Current
Commercial Account Specialist III
WestStar Bank
05.2023 - 05.2024
Senior Lobby Service Specialist II
WestStar Bank
03.2017 - 05.2023
New Account Specialist
WestStar Bank
11.2014 - 03.2017
Teller
WestStar Bank
06.2012 - 11.2014
High School Diploma -
J.M. Hanks High School
Some College (No Degree) - Nursing
El Paso Community College
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