Gabrielle Newman
Charlotte,NC
Summary
Motivated and customer-focused professional with eight years of experience seeking a remote customer service position. Offering excellent interpersonal skills, a strong problem-solving ability, and a proven track record of delivering exceptional customer experiences. Committed to providing efficient and effective support while maintaining a high level of professionalism.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Verisk
10.2021 - 12.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Human Resources Benefits Specialist II
Alight Solutions
Charlotte, NC
05.2018 - 04.2021
- Collected and compiled HR data and statistics and made process improvement recommendations.
- Provided customer service support to employees regarding their questions concerning their health, dental, vision insurance coverage and other benefits programs.
- Negotiated and coordinated contracts for new and existing plans.
- Prepared or maintained employment records using human resources management system software.
Internet Support Specialist
ACN
Concord, NC
05.2017 - 05.2018
- Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Troubleshot hardware and software problems on Windows and Mac OS platforms.
Customer Sales Representative
Convergy's
Charlotte, NC
01.2015 - 05.2017
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Associate of Arts -
Rowan-Cabarrus Community College
Salisbury, NC05-2019
Skills
- Customer Service Excellence
- Customer Relationship Management (CRM)
- Payment Processing
- Product Knowledge
- Account Updating
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Complaint Resolution
- Spreadsheets
- High-Energy Attitude
- Positive and Professional
- Multi-Task Management
- Problem Resolution
- Quality Assurance
- Appointment Scheduling
Timeline
Customer Support Specialist
Verisk
10.2021 - 12.2023
Human Resources Benefits Specialist II
Alight Solutions
05.2018 - 04.2021
Internet Support Specialist
ACN
05.2017 - 05.2018
Customer Sales Representative
Convergy's
01.2015 - 05.2017
Associate of Arts -
Rowan-Cabarrus Community College
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