Gabrielle Nichols
Bend,OR
Summary
Accomplished Customer Service Lead with a proven track record at The Sparrow Bakery, enhancing revenue through strategic inventory management and exceptional customer service. Skilled in POS system operation and conflict resolution, adept at maintaining composure under pressure. Demonstrated ability to improve customer satisfaction and resolve complaints efficiently, contributing to a positive team environment.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier and Barista
The Sparrow Bakery
Bend, OR
05.2023 - Current
- Addressed and resolved high-level customer inquiries and complaints professionally.
- Assisted customers with navigating website for product selection purposes.
- Maintained calm demeanor during high-volume periods and special events.
- Engaged with customers via phone and in-person to assist with product details and order processing.
- Maintained work area and kept cash drawer organized.
Customer Service Lead
The Corndog Company
Bend, OR
04.2021 - 03.2023
- Greeted patients and provided friendly, personable customer service.
- Developed and painted unique menu designs and wall art for store exteriors.
- Provided training and guidance to new staff members on inventory control procedures.
- Enhanced revenue by strategically managing inventory.
- Maintained staff morale and focus during high-stress events.
- Provided assistance during late evening and early morning inventory shopping.
- Managed stocking activities such as receiving, labeling, shelving, delivering, restocking shelves.
Education
High School Diploma -
Mountain View
Bend, OR01-2020
Skills
- Patience and composure
- Cross-selling
- POS system operation
- Customer complaint resolution
- Adaptability and flexibility
- Customer service
- Conflict resolution
- Up-selling techniques
- Multitasking and organization
Timeline
Customer Service Cashier and Barista
The Sparrow Bakery
05.2023 - Current
Customer Service Lead
The Corndog Company
04.2021 - 03.2023
High School Diploma -
Mountain View
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