Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Gabrielle Niewinski

Gabrielle Niewinski

Villa Park,IL

Summary

Seasoned professional with a proven track record in healthcare management and compassionate client care, notably at Eyas Landing & Blue Bird Day. Excelled in relationship development and financial performance, enhancing client satisfaction and operational efficiency. Expert in patient-centered dementia assistance and budgeting, driving sales growth and client acquisition through strategic initiatives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

In-Home Caregiver for Dementia Support

Private Client
Chicago, IL
01.2023 - 01.2025
  • Delivered empathetic care for a dementia patient, prioritizing safety.
  • Supported with daily living tasks such as medication management, meal preparation, and mobility assistance.
  • Created cognitive and sensory activities to enhance mental health.
  • Collaborated with medical staff, relatives, and support systems to enhance care strategies.
  • Showcased patience, empathy, and flexibility when addressing changing care requirements and behavior shifts.
  • Transported individuals to medical appointments and assisted with errands.
  • Maintained a clean work environment throughout shift.
  • Provided emotional support by listening attentively to concerns expressed by clients.
  • Organized client medications for timely administration.
  • Assisted clients with bathing, dressing, and incontinence care.

Medical Billing Manager

Low Vision Clinic, The Chicago Lighthouse
Chicago, IL
02.2022 - 02.2024
  • Headed the billing department, managing claims effectively.
  • Implemented initiatives aimed at enhancing operational performance.
  • Collaborated with healthcare teams to ensure excellent service standards.
  • Manage customer service initiatives by addressing client inquiries and resolving billing issues.
  • Created invoicing systems to enhance billing efficiencies.
  • Developed strategies to optimize collections efficiency across multiple locations.
  • Collaborated with clinical staff to ensure timely claim submissions.
  • Compiled comprehensive financial statements for billing analysis.
  • Created and managed a robust billing system database to ensure precise record-keeping.
  • Created monthly financial reports showing revenue from practice locations.
  • Applied expertise to resolve complex billing issues.

Director of Administration & Billing Operations

Eyas Landing & Blue Bird Day
Chicago, IL
07.2010 - 11.2020
  • Oversaw critical administrative processes across varied programs, ensuring smooth operational performance.
  • Executed strategic initiatives to boost community engagement efforts.
  • Developed tactics to drive increased client acquisition and profitability.
  • Implemented staff development strategies, fostering better customer interactions.
  • Handled budgeting and contract agreements to preserve financial robustness.
  • Built and fostered effective relationships with healthcare providers, insurance firms, and community representatives.
  • Addressed compliance requirements in employment policies and organizational governance.
  • Participated in specialized committees to identify company protocol enhancements.
  • Monitored expenditures against approved budgets; identified areas of cost savings or process improvement opportunities.
  • Directed day-to-day tasks such as financial planning, acquisitions, and staff supervision.
  • Reviewed contracts, rates, and terms with current facilities and suppliers.
  • Collaborated with departmental leaders and company executives to set and achieve financial goals and new client and client retention targets, striving to optimize customer satisfaction.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.

Operations Manager

Gold Coast Wellness
Chicago, IL
01.2010 - 06.2010
  • Managed daily operations, optimizing workflow and staff efficiency to enhance client satisfaction.
  • Developed and implemented administrative procedures to improve productivity and service delivery.
  • Oversaw financial management, including budgeting, billing, and vendor negotiations.
  • Led marketing and outreach initiatives to increase brand awareness and attract new clientele.
  • Approached customers and engaged in conversation through theuse of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

Associate of Applied Science - Education

Lincoln College
01.2009

Skills

  • Relationship Development
  • Sales Growth Strategy
  • Integrated Sales and Marketing
  • Customer Relationship Management (CRM)
  • Event Coordination
  • Employee Development
  • Financial Performance
  • Budgeting and Financial Management
  • Healthcare Management
  • Assistive Technology Expertise
  • Medication Management
  • Compassionate Client Care
  • Behavioral Intervention Strategies
  • Patient-Centered Dementia Assistance

Affiliations

  • Achieved All-Conference recognition in collegiate softball.

Accomplishments

  • Volunteer-related awards from Autism Speaks For Top Fundraiser in two consecutive years.
  • Promotion to leadership positions in administration at Eyas Landing, Inc.
  • Increased sales by maintaining productivity and revenue.
  • Processed 1,250 insurance claims successfully within 5 days.
  • Created meaningful liaison with 6 top insurance companies, reducing claim follow-up time.
  • Introduced new and revised CPT codes and modifiers to the company and provided correlating training to staff

Certification

  • Certified Professional Biller (CPB) Credential | AAPC | 2016

Timeline

In-Home Caregiver for Dementia Support

Private Client
01.2023 - 01.2025

Medical Billing Manager

Low Vision Clinic, The Chicago Lighthouse
02.2022 - 02.2024

Director of Administration & Billing Operations

Eyas Landing & Blue Bird Day
07.2010 - 11.2020

Operations Manager

Gold Coast Wellness
01.2010 - 06.2010

Associate of Applied Science - Education

Lincoln College

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Gabrielle Niewinski