Gabrielle Nugent
Philadelphia,PA
Summary
Dynamic professional with a proven track record at Jefferson Hospital, excelling in customer service and emergency response. Demonstrates strong work ethic and welcoming demeanor, enhancing patient and client experiences. Achieved high satisfaction scores through effective problem-solving and teamwork. Skilled in time management and conflict mediation, contributing to efficient and positive environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Hospital Greeter
Jefferson Hospital
01.2024 - Current
- Recommended products and services to customers based on personalized needs.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Acted as first point of contact for visiting clients and customers.
- Fielded customer complaints and notified managers.
- Contributed to team efforts in achieving daily customer satisfaction targets through consistent performance as a greeter.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Coordinated with other staff members to ensure proper coverage of entrances during breaks or shift changes.
Physical Therapy Aide
Wissahickon Physical Therapy Center
09.2023 - 01.2024
- Ensured continuity of care by effectively transitioning patients between different phases of their rehabilitation journey.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
- Maintained supply inventory by placing orders when supplies ran low.
- Taught chronic pain management techniques to patients.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
Server/Bartender
Dominick's Italian Restaurant
09.2015 - 09.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lifeguard Assistant Manager
Brookside Swim Tennis Club
05.2015 - 09.2023
- Conducted routine equipment checks, maintaining all rescue gear in excellent working condition for emergency use.
- Achieved high customer satisfaction scores by addressing patron concerns promptly and professionally.
- Assisted in hiring and training new lifeguard staff members, promoting a cohesive team atmosphere that prioritized safety and professionalism.
- Promoted water safety awareness through educational presentations at local schools and community events.
- Streamlined communication channels within the team by establishing clear protocols regarding incident reporting and information sharing.
- Maintained detailed records of incidents, injuries, and near-drownings for review by management and compliance purposes.
- Provided exceptional first aid care to injured patrons, minimizing potential complications through swift and accurate treatment.
Hospital Intern
Doylestown Hospital
05.2022 - 10.2022
- Enhanced hospital efficiency by supporting doctors and nurses with daily tasks and administrative duties.
- Contributed to a positive patient experience by providing compassionate bedside manner and addressing individual needs.
- Shadowed healthcare professionals during rounds, gaining valuable insights into the decision-making process for complex cases.
- Exercised confidentiality and abided by HIPAA rules and regulations.
- Shadowed emergency medical services team in emergency room setting and during field response.
- Learned about conditions and presentations often present in patients.
Education
Bachelor of Science - Health Science
Rider University
Trenton, NJ05-2023
Skills
- Patience and composure
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
- Effective problem solving
- Strong work ethic
- Conflict mediation
- Emergency response
- Customer service
- Time management
- Problem-solving
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Lead Hospital Greeter
Jefferson Hospital
01.2024 - Current
Physical Therapy Aide
Wissahickon Physical Therapy Center
09.2023 - 01.2024
Hospital Intern
Doylestown Hospital
05.2022 - 10.2022
Server/Bartender
Dominick's Italian Restaurant
09.2015 - 09.2023
Lifeguard Assistant Manager
Brookside Swim Tennis Club
05.2015 - 09.2023
Bachelor of Science - Health Science
Rider University
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