Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabrielle Ohley

Emory

Summary

Dynamic and dedicated professional with exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and efficient organization. Skilled in POS system operation and adept at handling complaints, contributing to a positive atmosphere and increased repeat business. Strong work ethic and team collaboration drive success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Soda Jerk

Miners Diner
07.2020 - 11.2020
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Skilled at working independently and collaboratively in a team environment.

Front of House Employee

Wynola Pizza & Bistro
02.2021 - 04.2021
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.

Prep Chef / Dishwasher

Jeremy’s On The Hill
04.2022 - 08.2023
  • Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
  • Ensured compliance with all health department regulations, resulting in consistently passing inspections with flying colors.
  • Reduced food waste by implementing proper storage techniques and inventory management systems.
  • Operated various kitchen equipment safely and effectively, minimizing accidents and downtime.
  • Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.

Front of House Staff Member

Chick-fil-A
09.2023 - 11.2023
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
  • Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
  • Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.

Sandwich Artist

Jersey Mike's Subs
11.2023 - 03.2025
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.

Wait Staff Member

The Local Fork
04.2025 - 06.2025
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Wait Staff Member

Neon Moon Entertainment
06.2025 - 08.2025
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.

Education

High School Diploma -

Julian Charter School
Julian, CA
05.2023

Skills

  • Efficient organization
  • POS system operation
  • Professional appearance
  • Handling complaints
  • Cleanliness and hygiene
  • Memory retention
  • Supply restocking
  • Beverage recommendations
  • Strong work ethic
  • Cash handling
  • Exceptional customer service
  • Performance improvement
  • Point of sale operation
  • Item promotion
  • Multitasking and organization
  • Team collaboration
  • Shift management
  • Team member support
  • Task prioritization
  • Liquor, wine, and food service
  • Positive and professional
  • Calm demeanor

Certification

  • TABC
  • Food Handlers

Timeline

Wait Staff Member

Neon Moon Entertainment
06.2025 - 08.2025

Wait Staff Member

The Local Fork
04.2025 - 06.2025

Sandwich Artist

Jersey Mike's Subs
11.2023 - 03.2025

Front of House Staff Member

Chick-fil-A
09.2023 - 11.2023

Prep Chef / Dishwasher

Jeremy’s On The Hill
04.2022 - 08.2023

Front of House Employee

Wynola Pizza & Bistro
02.2021 - 04.2021

Soda Jerk

Miners Diner
07.2020 - 11.2020

High School Diploma -

Julian Charter School

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