Gabrielle Olmos
San Clemente,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Barista
Bear Coast Coffee
10.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Store Manager
Bear Coast Coffee
01.2019 - 09.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing standardization measures and training staff on proper procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Customer Service Representative
David's Bridal
01.2018 - 01.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
Resort Coordinator
Glen Ivy Hot Springs
01.2017 - 01.2018
- Oversaw appointment scheduling and itinerary coordination for guests.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Facilitated communication between guests and personnel to ensure a seamless and pleasant experience.
- Assisted in creating a relaxing and enjoyable experience for spa guests by providing exceptional customer service.
Education
Bachelor of Science - Business Administration
California Baptist University
Riverside, California05.2020
Skills
- MS Office Suite
- POS: Square & Shopify
- Exceptional Customer Service
- Team Leadership
- Retail Management
- Time management
- Collaborative
- Detail-Oriented
- Teachable
Community Impact
- Firefighter Aid - Volunteer
- Habitat for Humanity - Volunteer
Timeline
Barista
Bear Coast Coffee
10.2023 - Current
Store Manager
Bear Coast Coffee
01.2019 - 09.2023
Customer Service Representative
David's Bridal
01.2018 - 01.2019
Resort Coordinator
Glen Ivy Hot Springs
01.2017 - 01.2018
Bachelor of Science - Business Administration
California Baptist University
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