Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabrielle Ortiz

Lyman

Summary

Forthcoming Mass Communications and Media Studies graduate with solid background in managing operational workflows and leading teams effectively. Proven ability in maintaining high productivity levels and resolving conflicts promptly. Demonstrated skills in team leadership and operational management. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
01.2018 - Current
  • Analyzed customer feedback and identified trends that led to improved service processes, enhancing customer satisfaction.
  • Leverage problem-solving skills to address customer concerns, achieving 10 point increase in customer connection scores.
  • Utilized data to manage inventory in terms of usage and ordering product.
  • Collaborated with team members to streamline service procedures, reducing wait times and resulting in top ranked store for times in our district.

Education

Bachelor of Arts - Mass Communications And Media Studies

Arizona State University
05-2026

Skills

  • Analytical Skills: Excel (Pivot Tables), Google Analytics, Tableau
  • Technical Skills: Data analysis, data visualization, market research, business process improvement

Certification

  • Google Analytics Certification
  • Excel for Business Analysis

Timeline

Shift Supervisor

Starbucks
01.2018 - Current

Bachelor of Arts - Mass Communications And Media Studies

Arizona State University

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