Gabrielle O'Steen
Customer Service
Pensacola,FL
Summary
Reliable Shift Leader with 2 years in Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
7
7
years of professional experience
Work History
Shift Lead/Juicer
The Squeeze
01.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Prep items in the kitchen area and make fresh cold pressed juices out of fresh produce and vegetables.
- Cleaning and organizing work space to effectively and efficiently complete identified product that is needed to stock necessary inventory.
Assembler
West Florida Cabinets
10.2021 - 12.2021
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
House Cleaner
All About Painting And Cleaning
08.2021 - 10.2021
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Deep cleaning of housing on Pensacola NAS when individuals/families vacated special housing on base to ensure that it was clean and ready for the next assigned individual or family.
Hostess
Alice's Restaurant
03.2021 - 08.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Planning as well as execution for reserved areas, for reservations as well assigning wait staff to that area.
Patient Transporter
West Florida Hospital
01.2021 - 03.2021
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted patients in moving out of beds, wheelchairs, or stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
Patient Transporter
Baptist Hospital
01.2018 - 01.2021
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Helped other staff with patient transfers by moving patients between departments.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Responded to emergency situations to help with lifting and transporting patients.
- Provided physical support to patients through diverse types of mobility assistance.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Provided relief coverage for the front desk staff person to assist for coverage of breaks and lunches.
- Received numerous "WOW" awards as a direct result of patient feedback and customer service surveys.
Crew Member
Mo's Southwestern Grill
05.2017 - 02.2018
- Worked front counter, and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
High School Diploma -
JM Tate High School
Cantonment, FL05.2017
Skills
- Operations Monitoring
- Performance Improvement
- Conflict Resolution
- Guest Service
- Work Delegation
- Team Motivation
- Training Assistance
- Cash Handling
- Issue Resolution
- Client Support
- Strong Verbal and Written Communication
- Creative Problem-Solving
- Client Service
- Problem-Solving
Timeline
Shift Lead/Juicer
The Squeeze
01.2022 - Current
Assembler
West Florida Cabinets
10.2021 - 12.2021
House Cleaner
All About Painting And Cleaning
08.2021 - 10.2021
Hostess
Alice's Restaurant
03.2021 - 08.2021
Patient Transporter
West Florida Hospital
01.2021 - 03.2021
Patient Transporter
Baptist Hospital
01.2018 - 01.2021
Crew Member
Mo's Southwestern Grill
05.2017 - 02.2018
High School Diploma -
JM Tate High School
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