Summary
Overview
Work History
Education
Skills
Timeline

Gabrielle Ostert

Restaurant Manager
Rowlett,TX

Summary

Pursuing a position in management in which I can utilize my work experience to move forward in my career. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Service Manager

Texas Roadhouse
09.2020 - Current
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Manages liquor orders and controls liquor cost
  • Directs work for FOH employees including setting hours and weekly schedules and assigning tasks before, during and after open hours of the restaurant.

Key Hourly

Texas Roadhouse
04.2018 - 02.2020
  • Responsible for running restaurant operations in the front of house
  • Resolving guest grievances in a timely and professional manner
  • Going table-to-table to ensure all guest are having an enjoyable experience.

Training Coordinating

Texas Roadhouse
08.2019 - 02.2020
  • Introducing all new employees to Texas Roadhouse’s culture and expectations
  • Monitoring the front of house staff to ensure all training and certifications are current
  • Prepared a weekly training schedule that is organized to ensure the best possible training for new staff and current staff
  • Updating all training materials that coordinates with Texas Roadhouse standards.

Bartender/ Bartender Training

Texas Roadhouse
09.2018 - 02.2020
  • Learning guest names to give quality personalized service to each individual guest
  • Providing fast, friendly, and professional service to all bar guests
  • Quickly removing debris to maintain a clean working environment for guests and fellow employees
  • Training new bartenders to have speed, awareness, care/ concern towards guest, and how to maintain a clean and presentable workstation.

Server/ Server Trainer

Texas Roadhouse
09.2015 - 02.2020
  • Effectively communicating with guest and fellow employees
  • Delivering friendly and efficient service to guests to ensure a pleasant dining experience
  • Train new servers in menu knowledge, bar knowledge, Aloha functions, and how to give overall quality service that exceeds Texas Roadhouse’s standards.

Education

Associates Degree in Liberal Arts -

Hawkeye Community College
05.2017

Central Dewitt High School
05.2015

Skills

  • Conflict Resolution
  • Shift Scheduling
  • Resource Allocation
  • Culture Development
  • Staff Supervision
  • New Employee Hiring
  • Customer Service
  • Budget Control
  • Customer Service Management
  • Multiple Priorities Management
  • Policy and Procedure Enforcement
  • Coaching and Mentoring

Timeline

Service Manager - Texas Roadhouse
09.2020 - Current
Training Coordinating - Texas Roadhouse
08.2019 - 02.2020
Bartender/ Bartender Training - Texas Roadhouse
09.2018 - 02.2020
Key Hourly - Texas Roadhouse
04.2018 - 02.2020
Server/ Server Trainer - Texas Roadhouse
09.2015 - 02.2020
Hawkeye Community College - Associates Degree in Liberal Arts,
Central Dewitt High School - ,

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Gabrielle OstertRestaurant Manager