Gabrielle Padilla
Clovis,CA
Summary
Customer-focused and highly organized Service Advisor with experience in fast-paced dealership environments. Skilled in building trust through clear communication, active listening, and personalized service. Proficient in CDK DMS, repair order management, and warranty and customer pay processing. Known for delivering accurate vehicle write-ups, explaining repair and maintenance recommendations in a customer-friendly manner, and coordinating effectively with technicians and parts departments. Detail-oriented with strong time management, multitasking abilities, and a commitment to high customer satisfaction.
Overview
11
11
years of professional experience
Work History
Service Advisor
Toyota Of Selma
05.2024 - Current
- Managed high-volume customer interactions, delivering clear explanations of vehicle conditions and repair recommendations.
- Created, updated, and closed repair orders using CDK DMS
- Coordinated with technicians and parts department to ensure accurate labor operations and timely repairs.
- Processed customer pay, warranty, and internal repair orders with attention to detail and compliance.
- Effectively balance multiple repair orders while meeting time and quality expectations.
- Assisted customers in identifying vehicle issues and recommending appropriate services.
- Collaborated with technicians to ensure timely completion of service requests.
- Resolved customer inquiries and concerns, enhancing overall satisfaction rates.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Service Receptionist
Camping World RV
01.2019 - 04.2024
- Managed customer inquiries and scheduled service appointments efficiently.
- Assisted technicians by preparing necessary parts and documentation for service work.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Assisted in troubleshooting common technical issues over the phone, reducing unnecessary visits from clients to the facility.
- Collaborated with service technicians to provide accurate quotes for required repairs or maintenance work on vehicles.
- Fostered strong relationships with clients through consistent professional communication both in person and over the phone.
- Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
- Contributed to team collaboration by effectively communicating with colleagues and management on daily tasks and priorities.
- Boosted customer satisfaction by providing efficient and courteous service at the reception desk.
Server
Cheesecake Factory
08.2016 - 12.2018
- Managed multiple tables efficiently while maintaining high quality of service.
- Resolved customer inquiries and complaints promptly to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Monitored dining area for cleanliness and guest needs, ensuring optimal experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Wood Ranch BBQ
07.2015 - 06.2016
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using online booking systems.
- Coordinated dining room flow to optimize guest experience during peak hours.
- Trained new hosts on customer service protocols and operational procedures.
- Implemented efficient seating arrangements to maximize restaurant capacity during busy times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Science - Business Administration
College of The Canyons
Valencia, California, CA05-2017
High School Diploma -
CLOVIS EAST
Clovis, CA06-2015
Skills
- Attention to detail
- Service recommendations
- Workflow management
- Team player mentality
- Handling customer complaints
- Experience with CDK Global for service
- Warranty claims process management
- Tech-Savvy
- Strong Work Ethic
- Highly Organized
- Customer service & Communication
- Time management & Multitasking
- Customer Relations
Timeline
Service Advisor
Toyota Of Selma
05.2024 - Current
Service Receptionist
Camping World RV
01.2019 - 04.2024
Server
Cheesecake Factory
08.2016 - 12.2018
Host
Wood Ranch BBQ
07.2015 - 06.2016
Associate of Science - Business Administration
College of The Canyons
High School Diploma -
CLOVIS EAST