Gabrielle Palmeroni
Stroudsburg,PA
Summary
A highly organized and dedicated professional with over 10 years of progressive experience in sales support, account management, and retail operations. Proven ability to manage international account operations, ensure order fulfillment, and provide excellent customer service, as demonstrated at Swim USA. Skilled in leveraging CRM/ERP platforms and data analysis to drive efficient allocation strategies and resolve complex issues. Adept at cultivating strong client relationships, managing complex vendor operations for national brands, and leading high-performing teams. Possesses strong competencies in logistics, inventory control, data management, customer service and cross-functional collaboration.
Overview
12
12
years of professional experience
Work History
Sales Support and International Accounts Specialist
Swim USA
06.2022 - 10.2024
- Highly organized and dedicated Order Integrity Specialist, primarily focused on the company's international accounts. Demonstrated success in optimizing international account operations, ensuring order fulfillment, and providing excellent customer service. Proficient in leveraging data to drive efficient allocation, resolve complex issues, and foster strong cross-functional collaborations.
- Managed key international accounts across the UK, France, Israel, Australia, Africa, and The Netherlands (EMEA)- cultivating strong client relationships while executing daily allocations, urgent order fulfillments, and adapting shipment orders to align with fluctuating product receiving dates for timely fulfillment.
- Analyzed inventory levels to offer data-driven recommendations for weekly allocation strategies, ensuring efficient merchandise distribution across all customer accounts.
- Leveraged expertise in CRM/ERP platforms including NuOrder, Threadvine, Blue Cherry, and QlikView to efficiently process daily EDI and purchase orders.
- Data Entry & Maintenance: executed precise data entry, updating and maintaining critical information within CRM/ERP platforms and other internal systems to ensure data accuracy and integrity
- Acted as a critical liaison for streamlining communication and workflows between sales teams and internal departments such as warehouse, logistics, and allocation to ensure cohesive operations.
- Collaborated cross-functionally with sales, warehouse teams, and 3PLs to ensure timely and accurate order fulfillment.
- Provided daily communication to international customers and distributors, delivering essential order and allocation updates to manage expectations and ensure transparency.
- Conducted in-depth data analysis across diverse reporting platforms to identify trends, inform strategic decisions, and optimize operational performance.
- Investigated and resolved challenging operational issues thorough investigation and strategic problem-solving.
- Managed customer feedback and complaints, directing issues to appropriate departments and contributing to strategic improvements that enhanced overall customer satisfaction and loyalty.
- Achieved high levels of client satisfaction through proactive management of account expectations and deliverables.
- Collaborated with cross-functional teams to streamline processes and improve overall efficiency in managing international accounts.
- Maintained detailed records of all transactions, contracts, correspondence, and other relevant documentation related to international accounts.
Account Manager
Shields Facilities Maintenance
08.2021 - 06.2022
- Optimizing Client Relationships & Vendor Operations for Leading National Brands
- Managed a portfolio of high-level clients and national companies, including Target, Home Depot, and Aldi, ensuring exceptional service delivery and fostering strong, long-term relationships.
- Led end-to-end vendor sourcing throughout the US, identifying and securing partnerships with service providers for essential functions like lot sweeping, snow removal, store cleanings, and window washing.
- Work Order Management: Accurately enter and monitor update work orders within both internal and external vendor.
- Negotiated and executed contracts with vendors, ensuring favorable terms and successful rollout across operations.
- Oversaw daily work order management, ensuring timely and accurate service delivery from vendors.
- Directed the onboarding and ongoing management of vendors, building and maintaining strong rapport, particularly across the Midwest and East Coast regions.
- Analyzed feedback from field teams and store-level clients to identify service strengths and areas for improvement, proactively adjusting vendor services to enhance client satisfaction.
- Communicated effectively with clients at all organizational levels, including store leadership and headquarters, to ensure alignment and address evolving needs.
- Ensured strict compliance with client requirements while strategically managing services within defined budget constraints.
- Handled invoice processing, ensuring smooth financial operations and timely vendor payments.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Assistant Manager
Coach
01.2013 - 01.2021
- A highly accomplished Retail Leader with a proven track record of progressive advancement from Sales Associate to key management roles, including Operations, Visual Merchandising, and Sales & Service Manager. Expertly managed comprehensive store operations, team leadership, and strategic initiatives across multiple district locations, consistently driving sales performance and operational efficiency.
- Led and mentored teams of up to 40 associates, providing continuous training, daily feedback, and conducting formal monthly and quarterly performance reviews to foster development and drive results.
- Developed and mentored high-performing teams through effective training, supervision, and team-building initiatives, fostering a collaborative and results-driven environment.
- Contributed to comprehensive retail operations across multiple district and regional locations (Woodbury Commons, Jersey Gardens, Bethlehem, Jackson), consistently driving sales performance and operational efficiency.
- Led the successful execution of monthly product releases, ensuring timely and effective in-store merchandising and company-wide rollouts.
- Played a role in multiple new store openings throughout the district and region contributing to successful launches, effective team recruitment, and staff development.
- Cultivated strong district-level partnerships to strategically re-distribute inventory, optimizing profitability and merchandise availability through meticulous utilization of store and inventory reports.
- Managed end-to-end inventory control and supply ordering, ensuring optimal stock levels and seamless store operational flow.
- Maintained exceptional communication (both written and verbal) with staff, management, and cross-functional teams to ensure clear directives and address operational needs.
- Demonstrated strong organizational and multitasking abilities in fast-paced retail environments, consistently meeting deadlines and managing diverse responsibilities.
- Leveraged company tools and resources proactively to continuously strengthen skills and enhance overall team and individual performance.
Skills
- Logistics & Operations: Order Management, Fulfillment, Inventory Control, Allocation, Warehouse Management Systems (WMS), 3PL Coordination
- Software Proficiency: Microsoft Word, Excel, Outlook, PowerPoint
- Data & Analytics: Data Management, Data Analysis, Reporting
- Customer Relations: Customer Service Management, Customer Service Excellence, Client Relations
- Leadership & Communication: Workload Prioritization, Verbal Communication, Written Communication, Team Collaboration, Cross-functional Leadership
Timeline
Sales Support and International Accounts Specialist
Swim USA
06.2022 - 10.2024
Account Manager
Shields Facilities Maintenance
08.2021 - 06.2022
Assistant Manager
Coach
01.2013 - 01.2021
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