Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Gabrielle Palmieri

Camillus,NY

Summary

Ethical, professional and versatile worker with articulate, instinctual interpersonal skills and an ability to organize and plan efficiently. Accustomed to a fast-paced work environment while concurrently handling a variety of tasks and responsibilities with proficiency and accuracy. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Event Assistant

A & M Hospitality Management
Auburn, NY
05.2012 - Current
  • Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
  • Monitored guest satisfaction levels throughout event duration. Resolved customer complaints promptly while maintaining a professional demeanor.
  • Developed strong relationships with vendors to ensure prompt delivery of supplies. Collaborated closely with catering managers on upcoming events and their needs.
  • Trained new employees on proper sanitation practices, customer service etiquette. Ensured compliance with alcohol policies by monitoring consumption at events.
  • Responded quickly to any unexpected changes or issues that arose during an event. Mentored and coached staff as a team
  • Interacted with kitchen staff to plan food and beverage logistics. Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
  • Developed customer service policies, procedures and standards for operational teams. Identified areas for improvement within the organization's operations process.
  • Assisted in developing and implementing operational strategies to ensure efficient operations.

Tasting Room Manager

Varick winery
Romulus, NY
10.2018 - 08.2021
  • Developed relationships with key accounts within local markets for increased visibility. Assisted with developing marketing campaigns to promote wines or upcoming events.
  • Provided exceptional customer service to create a positive experience for guests, worked directly to build lasting relationships and generate repeat business.
  • Assisted with merchandising displays throughout the tasting room and performed cash handling duties including opening and closing registers.
  • Managed reservations for private tastings, large groups and trail events. Assisted in planning specialty venue events.
  • Organized and maintained inventory of wine, merchandise, and supplies. Monitored daily operations in the tasting room to ensure compliance with state laws and regulations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Made wine recommendations with knowledge and confidence of correct wine and food pairings.
  • Assisted visitors at tastings by pouring samples and offering educational information about featured wines.
  • Provided customer service by answering inquiries and providing information about winery products.

Education

Bachelor's degree - Social Sciences/Psychology

Niagara University
05.2012

Associate degree - Human Services

Cayuga Community College
05.2009

Skills

  • Building Rapport
  • Regulatory Compliance
  • Product Merchandising
  • Product Knowledge
  • Inventory Management
  • Organizational Skills
  • Adaptability and Flexibility
  • Strong Communication and Interpersonal Skills
  • Continuous Improvement
  • Team Cooperation
  • Computer Proficiency and Microsoft Office
  • Analytical Skills
  • Sales Expertise
  • Multitasking
  • Brand Promotion
  • Problem-Solving Aptitude
  • Attention to Detail
  • Merchandise Receiving and Handling
  • Time Management
  • Positive Customer Engagement

Certification

  • Driver's License
  • CPR/AED, 06/01/22, 06/01/24
  • Adult and Infant First Aid/CPR, 05/01/23, 05/01/25

Additional Information

  • Knowledge of different cannabis strains, their properties, uses and what effects to expect. I have grown my own flower, dried, processed and trimmed, as well as made butter with the trimmings.
  • I have experience with an industrial heat press for extracting live rosin from flower, creating different kinds of oils, shatters and waxes.
  • I know the differences between an indica and a sativa but I also understand that not every strain is going to mesh the exact same way for each person so I believe being able to have reflex listening skills is important in order to make a proper assessment and recommendation.
  • I have a holistic approach to healing with cannabis and an extensive mental catalog of knowledge from all the research I have done over the years.

References

References available upon request.

Timeline

Tasting Room Manager

Varick winery
10.2018 - 08.2021

Event Assistant

A & M Hospitality Management
05.2012 - Current

Bachelor's degree - Social Sciences/Psychology

Niagara University

Associate degree - Human Services

Cayuga Community College

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Gabrielle Palmieri