Gabrielle Payne
Restaurant Manager
Las Vegas,NV
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
16
16
years of professional experience
Work History
Store Manager
SUBWAY®Restaurants
07.2022 - Current
- Manages 10 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervises food preparation stations to observe hygiene and taste quality of food served to customers.
- Completes point of sale opening and closing procedures.
- Maximizes sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approves regular payroll submissions for employees.
- Promotes a positive atmosphere and goes above and beyond to guarantee each customer received exceptional food and service.
Sandwich Maker/Cashier/Customer Service Representative
Subway
02.2019 - 11.2019
- Greeted guests, promoted specials and took orders.
- Operated manual and electric appliances to peel, slice and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Manager
Burger King
10.2016 - 02.2019
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Identified team weak points and implemented corrective actions to resolve concerns.
Cashier/Customer Service/ Shift Manager
Del Taco LLC
08.2015 - 11.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Operated and sanitized kitchen and food preparation equipment.
- Assisted counter staff in packing ready orders and distributing to customers.
- Resolved customer complaints
- Counted till at beginning of shift to confirm correct starting total.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Shift Leader
Subway
11.2014 - 07.2015
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Greeted guests, promoted specials and took orders.
- Reconciled receipt totals, cash and credit payments to address shortages.
Cashier/Customer Service
Walmart Supercenter
01.2010 - 01.2011
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
- Promptly responded to inquiries and requests from prospective customers.
Cashier/ Food Prep
Taco Bell
01.2007 - 01.2008
- Entered food and beverage orders into POS system.
- Explained current promotions and new menu items.
- Suggested and described items based on guest preferences.
- Operated cash register to process sales transactions, handle cash and make change.
Education
Diploma -
Lakewood High School
Lakewood, CASkills
- Customer Service
- Inventory Management
- Hiring and Training
- Business Operations Expertise
- Food Preparation and Safety
Additional Information
- Authorized to work in the US for any employer
Timeline
Store Manager
SUBWAY®Restaurants
07.2022 - Current
Sandwich Maker/Cashier/Customer Service Representative
Subway
02.2019 - 11.2019
Manager
Burger King
10.2016 - 02.2019
Cashier/Customer Service/ Shift Manager
Del Taco LLC
08.2015 - 11.2016
Shift Leader
Subway
11.2014 - 07.2015
Cashier/Customer Service
Walmart Supercenter
01.2010 - 01.2011
Cashier/ Food Prep
Taco Bell
01.2007 - 01.2008
Diploma -
Lakewood High School
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