Gabrielle Payne
Port Richey,FL
Summary
Driven by results, I excelled at Waffle House, enhancing operational efficiency and customer satisfaction through effective problem-solving and exceptional communication. My leadership fostered team collaboration and adaptability, significantly boosting morale and efficiency. Skilled in MS Office and customer relationship management, I consistently delivered on goals, ensuring a positive and productive work environment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Relief Manager
Waffle House
06.2020 - Current
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Provided constructive feedback to workers, which improved morale, and boosted efficiency.
- Addressed any technical issues quickly and efficiently, minimizing downtime and ensuring a positive customer experience.
- Ensured a clean and well-organized store environment for an improved shopping experience.
- Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.
- Monitored employee performance regularly, providing constructive feedback to support ongoing professional development.
- Collaborated with store management to create effective promotional campaigns, driving sales growth.
Supervisor
WrightWay Cleaning
02.2017 - 05.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Concord High School
Staten Island, NY06.2007
Skills
- Troubleshooting issues
- Incident Reports
- Lesson Planning
- Payment Processing
- Staff Supervision
- Paperwork Processing
- Compliance Monitoring
- Operations Oversight
- Shift Management
- Sales Techniques
- Quality service
- Compliance
- Facility Supervision
- Deposit Preparation
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Team Collaboration
- Team Leadership
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Problem Resolution
- Team building
- Professional and Courteous
- Work Planning and Prioritization
- Scheduling and Coordinating
- Self Motivation
- Customer Relationship Management
- MS Office
- Time management abilities
Timeline
Relief Manager
Waffle House
06.2020 - Current
Supervisor
WrightWay Cleaning
02.2017 - 05.2020
High School Diploma -
Concord High School
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