Gabrielle Perez
Old Forge,PA
Summary
Proven leader in operations management and team leadership, excelling at Dunkin by enhancing customer satisfaction and fostering a culture of continuous improvement. Skilled in strategic partnerships and staff management, achieving significant performance enhancements. Demonstrates a strong commitment to ethics and compliance, driving results through effective public speaking and presentations. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Managing Member
Creative Home Services Llc.
Assistant Manager
Dunkin
12.2018 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Dunkin
09.2016 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Assistant Manager
Dunkin
02.2014 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Manager
Dunkin
03.2010 - 02.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
GED -
Jfk
Paterson Nj05.2010
Skills
Ethics and Compliance
Operations Management
Strategic Partnerships
Public Speaking
Meetings and presentations
Team Leadership
Staff Management
Timeline
Assistant Manager
Dunkin
12.2018 - 03.2021
Assistant Manager
Dunkin
09.2016 - 11.2018
Assistant Manager
Dunkin
02.2014 - 06.2016
Manager
Dunkin
03.2010 - 02.2013
Managing Member
Creative Home Services Llc.
GED -
Jfk
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