Gabrielle Perez
Lubbock,TX
Summary
Healthcare professional specializing in patient relations, recognized for high productivity and efficient task management. Expertise in conflict resolution, patient advocacy, and health information privacy. Strong communication and problem-solving skills enhance patient satisfaction and support healthcare goals. Committed to ethical practices and compliance with relevant regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Covenant Health
Lubbock, TX
11.2024 - Current
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
- Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Answered phone calls and addressed inquiries from patients, providing helpful information or directing them to the appropriate department
Consumer Everyday Banker
Wells Fargo
Lubbock, TX
01.2023 - 10.2024
- Provided exceptional customer service to a diverse range of clients, building strong relationships and fostering trust
- Processed transactions accurately and efficiently, adhering to strict security and compliance standards
- Assisted customers with account openings, other banking services, providing clear and concise explanations
- Maintained a thorough understanding of banking products and services, ensuring customers received the most appropriate solutions for their financial needs
Certified Pharmacy Technician
Walmart Pharmacy
Tolleson, AZ
12.2021 - 01.2023
- Receiving prescriptions, both over the phone and in person
- Entering prescriptions into a computer database
- Dispensing medications
- Assisting clients at the cash register
- Working with insurance companies
- Contacting referring physicians' offices with questions about prescriptions
- Maintaining inventory
- Enter inpatient orders/prescriptions into the computer and prepare medication labels for verification by the pharmacist
- Access medical records
Pharmacy Technician Trainee
Saliba's Extended Care
Glendale, AZ
09.2020 - 12.2021
- Accurately and efficiently preparing prescription orders
- Verify prescription information and dosage
- Entering patient and order information into the pharmacy system
- Processing and submitting insurance claims
- Providing quality customer service to patients and other healthcare providers in person and by phone as well
- Fill prescriptions
- Access medical records
Medical Assistant
FastMed Urgent Care
Phoenix, AZ
01.2019 - 10.2020
- Document patients blood pressure, pulse, respiratory rate, and temperature
- Report changes in patient's physical status to the physician assistant or DO
- Review and record medical history including current medications
- Perform phlebotomy and basic laboratory tests; prepare specimens for transport to the laboratory
- Administer injections
- Assist with minor procedures
- Review physician orders, lab requests or follow-up needs with patients
- Maintain the supplies and cleanliness of examination rooms
- Ensure maintenance of patient confidentiality
- Demonstrate exceptional customer service skills in the performance of work assignments and duties
- Access to medical records
Nuclear Medicine Medical Scheduler
SimonMed Imaging
Glendale, AZ
06.2018 - 01.2019
- Supported SimonMed Imaging call center answering over 90 inbound calls to schedule patients
- Provided service support to patient who requested care and physician referrals verification according to provider rules and guidelines
- Scheduled a high volume of Biopsies, Mammograms, MRI, CT Scans, and Ultrasound/Screening and Nuclear Medicine procedures
- Accurately entered patient demographic and insurance information into system and completed the patient registration
- Maintained medical records
- Access medical records
Education
Medical Assistant Diploma -
UEI College
Phoenix, AZ11-2019
High School Diploma -
Monterey HS
Lubbock, TX05-2015
Skills
- Patient record management
- Insurance verification
- Analytical skills
- Customer service
- Data entry
- Appointment scheduling
Certification
- Texas Registered Pharmacy Technician
License Number: #360749
License Expiry: 09/30/2025
Timeline
Patient Service Representative
Covenant Health
11.2024 - Current
Consumer Everyday Banker
Wells Fargo
01.2023 - 10.2024
Certified Pharmacy Technician
Walmart Pharmacy
12.2021 - 01.2023
Pharmacy Technician Trainee
Saliba's Extended Care
09.2020 - 12.2021
Medical Assistant
FastMed Urgent Care
01.2019 - 10.2020
Nuclear Medicine Medical Scheduler
SimonMed Imaging
06.2018 - 01.2019
Medical Assistant Diploma -
UEI College
High School Diploma -
Monterey HS
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