Hi, I’m
Gabrielle Perkins
BHT
Glendale,AZ
Summary
Positive, compassionate, and empathetic, with deep understanding of mental health principles and therapeutic techniques. Knowledge of de-escalation strategies and patient monitoring, coupled with skills in crisis intervention and communication. Dedicated to fostering supportive environment and making meaningful impact on patients' lives. Thrived in clinical environment, developing strong interpersonal and crisis intervention skills. Skilled in patient monitoring and therapeutic communication, seeking to transition into new field. Committed to leveraging these transferrable skills to foster growth and success in new role.
Overview
9
years of professional experience
Work History
Phoenix Children's Hospital
Behavioral Health Technician
04.2024 - Current
Job overview
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
Arizona Mentor/Sevita
BHT-Caregiver
05.2019 - Current
Job overview
- Most importantly I love what I do and who I do it for
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- The world needs more people who are loving, respectful & protecting those who face disabilities that are hard to understand / deal with, especially in today's society
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Zenith Behavioral Health
BHT
01.2023 - 12.2023
Job overview
- Functioned as an active part of the treatment team, providing continuous patient care, supervision, interaction, and role modeling to patients ranging in age from 13-17 years of age
- As a BHT I worked under the direction of the registered nurses that were on the unit per shift
- Responsible for the following tasks: take/ record vital signs properly, monitor each patient's location per the observation policy and procedure
- Utilized sound judgment during assessments and observed/documented any changes in a patient's appearance, behavior or their ability to work towards their treatment plan goals and communicated any changes in a patient's condition to the charge nurse
- Working with adolescent teens made me truly appreciate the work, love and care BHT's have for what we do and who we do it for
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Elba House
Behavioral Health Technician
01.2023 - 04.2023
Job overview
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Coordinated with external community resources as necessary, ensuring seamless transitions for patients requiring additional support services upon discharge from the facility.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
DECA/Luke Air Force Base Commissary
Sales Store Cashier
05.2016 - 05.2022
Job overview
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Improved communication between front-end staff members by participating in regular team meetings.
- Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
- Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.
- Aided in inventory management by restocking shelves and conducting routine audits of merchandise levels.
- Achieved excellent attendance record, consistently arriving on time for scheduled shifts ready to fulfill responsibilities.
- Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
- Provided support during promotional events by setting up displays, distributing materials, or assisting customers as needed.
- Resolved customer complaints professionally, ensuring their needs were met and fostering loyalty.
- Processed returns and exchanges promptly while adhering to company guidelines and providing exceptional customer service.
- Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
- Proactively assisted coworkers during busy periods to ensure efficient workflow throughout the store.
- Participated in ongoing training and development opportunities to stay current on store policies, procedures, and product offerings.
- Managed register during high-volume shifts, maintaining accuracy and efficiency in financial transactions.
- Assisted customers with product inquiries, helping them make informed purchasing decisions.
- Maximized transaction speed by memorizing product codes, streamlining the checkout process for shoppers.
- Adhered to strict cash handling policies, reducing the risk of theft or mismanaged funds within the store setting.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Chipotle
Server • Cashier
01.2017 - 01.2018
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
La Joya Community High School, Avondale, AZ
High School Diploma
05.2016
Skills
- COMMUNICATION
- Marketing
- Project Management
- Budget Planning
- Social Media
- Planning
- Patience
- Flexibility
- Knowledge of basic arithmetic
- Knowledge of merchandise location or seating charts
- Skill in handling and counting cash
- Skill in communications with public
- Expertise
- Adult/ child crisis & de-escalation
- Behavioral & mental health
- Social services
- Inpatient & outpatient
- Substance abuse & medical detox
- Leadership & system processes
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Client transportation
- Multicultural competence
Leadership Experience
Available upon request.
Timeline
Behavioral Health Technician
Phoenix Children's Hospital
04.2024 - Current
BHT
Zenith Behavioral Health
01.2023 - 12.2023
Behavioral Health Technician
Elba House
01.2023 - 04.2023
BHT-Caregiver
Arizona Mentor/Sevita
05.2019 - Current
Server • Cashier
Chipotle
01.2017 - 01.2018
Sales Store Cashier
DECA/Luke Air Force Base Commissary
05.2016 - 05.2022
La Joya Community High School
High School Diploma
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