Gabrielle Phillips
Nashville,TN
Summary
Accomplished Opening Manager at Pizza Hut with a proven track record in team leadership and supervision, enhancing food safety, and elevating customer service standards. Expert in delegating work and conflict resolution, I've significantly boosted team productivity and performance. With hands-on approach and active listening skills ensure operational excellence and positive customer experiences.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
11
11
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
08.2023 - Current
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Mentored team members, fostering skill development and improving overall performance.
- Streamlined workflow processes, enhancing productivity and reducing operational delays.
- Managed inventory levels, coordinating restocking to maintain optimal supply availability.
- Conducted training sessions on equipment use and safety procedures for new employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Crew Trainer
McDonalds
10.2016 - 01.2022
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Opening Manager
Pizza Hut
03.2018 - 03.2019
- Stocked, monitored, and maintained inventory of diverse products.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Delegated daily tasks and oversaw 4 employees.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Crew Trainer
Burger King
01.2014 - 02.2016
- Provided coaching and mentoring to employees.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Provided support to crew members, facilitating quick food preparation and delivery.
Education
High School Diploma -
Central High School
Champaign, IL05-2008
Skills
- Delegating Work
- Team leadership and supervision
- Policies and Procedures
- Opening and closing procedures
- Cleaning and sanitation
- Conflict resolution techniques
- Cash Handling
- Customer Service
- Food Safety
- Active Listening
Education
true
Timeline
Shift Leader
Dunkin' Donuts
08.2023 - Current
Opening Manager
Pizza Hut
03.2018 - 03.2019
Crew Trainer
McDonalds
10.2016 - 01.2022
Crew Trainer
Burger King
01.2014 - 02.2016
High School Diploma -
Central High School