Gabrielle Powlowsky

• Processed invoices for timely payments to vendors.
• Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
• Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
• Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
• Trained junior staff members in accounts payable procedures, increasing overall department efficiency.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Gathered, evaluated and summarized account data in detailed financial reports.

Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

• Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
• Processed customer payments and balanced cash drawers.
• Utilized POS system to receive and process food and beverage orders.
• Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
• Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
• Maintained a professional demeanor under pressure, effectively handling high-stress situations during peak hours or unexpected rushes.
• Maintained neat and organized work areas to comply with food handling and safety regulations.
• Managed high call volumes to place accurate orders, providing clear communication with both customers and kitchen staff.
• Engaged with guests making food and beverage decisions, advising on menu item availability, specials, and popular meal combinations and drink pairings.
• Provided support during busy periods by prepping ingredients or assisting with basic food preparation tasks as needed.
• Maintained up-to-date knowledge of menu offerings, promotions, and allergen information to provide accurate information to customers during the ordering process.
• Increased repeat customers with exceptional customer service, addressing concerns promptly and professionally.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Boosted beverage sales, designing and promoting range of signature cocktails.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Prepared garnishes by evenly slicing and pitting fruits.

• Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
• Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
• Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
• Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
• Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
• Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
• Increased table turnover rate with efficient management of waiting list and timely followups.
• Coordinated kitchen activities with front-of-house staff for seamless and service.
• Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.

• Optimized staff productivity by effectively delegating tasks based on individual strengths and skillsets.
• Maintained strict compliance with local health department regulations, achieving top ratings during inspections consistently.
• Facilitated collaboration between front-of-house and back-of-house teams, resulting in smooth daily operations.
• Ensured seamless dining experiences with timely resolution of any service issues or guest complaints.
• Enhanced guest satisfaction by consistently delivering exceptional service and effectively addressing customer concerns.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
• Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
• Monitored food preparation, production, and plating for quality control.
• Directed food preparation and cooking activities to meet health and safety standards.
• Coordinated kitchen activities with front-of-house staff for seamless and service.