Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Gabrielle Preda

Mentor

Summary

Dynamic Shift Supervisor at Starbucks with a proven track record in staff motivation and conflict resolution. Expert in cash handling and inventory management, I successfully enhanced operational efficiency and customer satisfaction. My leadership fostered a positive work environment, driving team performance and achieving consistent quality standards.

Overview

13
13
years of professional experience

Work History

Shift Supervisor

Starbucks
01.2023 - 08.2025
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Troubleshot equipment to reduce service calls and downtime.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Supervised ongoing daily production phases.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Barista Trainer

Starbucks
01.2020 - 01.2023
  • Trained new employees in groups and in one-on-one scenarios.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Handled cash and processed payments accurately to avoid errors.
  • Taught proper procedures and strategies for success to new employees.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Barista

Starbucks
08.2019 - 01.2023
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Promoted additional items with beverages, increasing store sales.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Shift Leader

P&P's Pizzeria
09.2013 - 08.2019
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Supervised food presentation and plating to enhance visual appeal.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Completed cash and credit card transactions accurately using POS software.

Receptionist

Vector Technical
03.2016 - 09.2016
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Compiled information from files and research to satisfy information requests.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.

Sales Associate

Hollister.Co
10.2012 - 08.2013
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Education

Associate of Science - Nursing

Cuyahoga Community College
Cleveland, OH
05-2019

Skills

  • My ability to motivate and guide my team
  • Understanding all safety procedures and enforcing them
  • Shift reporting
  • Staff motivation
  • Policy enforcement
  • Cash handling
  • Training and mentoring
  • Inventory management
  • Customer-oriented
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Cash handling expertise

Accomplishments

  • Achieved "Partner of the Quarter" in 2019 by my fellow partners due to my "kindness" and "empathy" towards everyone I worked with and the customers.
  • Achieved "Partner of the Quarter" again in 2024 for highest rated customer service reviews and out the window times.

Languages

French
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
01.2023 - 08.2025

Barista Trainer

Starbucks
01.2020 - 01.2023

Barista

Starbucks
08.2019 - 01.2023

Receptionist

Vector Technical
03.2016 - 09.2016

Shift Leader

P&P's Pizzeria
09.2013 - 08.2019

Sales Associate

Hollister.Co
10.2012 - 08.2013

Associate of Science - Nursing

Cuyahoga Community College

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