Summary
Work History
Education
Skills
Timeline
Generic

Gabrielle Quarles-Clarke

Milton,MA

Summary

Creative Clerk with background in managing clerical tasks ranging from record keeping to office management. Known for precision in handling correspondence, coordinating documents and organizing office systems. Strengths include problem-solving skills, strong multitasking abilities, and proficient communication. Significant contribution made in streamlining processes and enhancing efficiency of work-flow in previous roles.

Work History

Clerk IV

Commonwealth of Massachusetts Department of Children & Families
Roxbury, MA
- 12.2023
  • Scheduler for 6-Week Reviews
  • Note Taker for 6-Week Reviews
  • Assign Secondary coverage for Foster Care Reviews
  • Skilled at maintaining the reception area, and greeting clients and visitors
  • Answer telephone calls; refer clients and visitors to appropriate department staff when needed
  • Provide administrative/clerical support and projects as assigned
  • Provide information concerning agency office locations, programs, and services
  • Order supplies and equipment as needed
  • Assist with onboarding new employees
  • Assist with processing mail and fax as necessary
  • Prioritized the support of the Area Director as needed.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Entered data into computer systems accurately and efficiently.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Answered customer inquiries via phone and email.

Trauma Specialist

Cory Johnson Trauma Program of Roxbury Presbyterian Church
Roxbury, MA
- 09.2014
  • Establish and enforce rules for behavior and procedures for maintaining order among the families and children for whom I am responsible
  • Observe and evaluate family and children's performance, behavior, social development, self-care, and physical health
  • Supervise children while parents engage in several different trauma activities
  • Provided and assisted with homework assistance for children through kindergarten through twelfth grade
  • Participate in monthly meetings to collaborate on better coping strategies for family and children's programs
  • Evaluate and document progress
  • Work side by side with psychologists to make specific plans for families.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Participated in ongoing training and compliance activities.
  • Transport children to and from camp, school and doctor appointments.
  • Observe visits in the community with parents and children.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Assistant Teacher

Boston Public Schools
MA
  • Participate in lesson planning sessions, and communicating with parents and school officials Co-teach lessons under the teacher's guidance, lead small groups or individual instruction and discussion, and reviewing work
  • Organizing the classroom and teaching materials, monitoring the classroom during lessons, and minimizing distractions and disruptions
  • Supervising students in and out of the classroom
  • Attending to students physical, personal, academic, and emotional needs
  • Preforming clerical duties, such as tracking student attendance, typing, filling, photocopying, and grading tests, and homework
  • Tracking students' progress and preparing reports for the parents
  • Supports direct instruction to children individually, in small groups, and in classroom settings Prepares instructional materials
  • Manages individual and classroom behavior, using prescribed approaches
  • Supervises students on field trip activities
  • Performs other related duties as requested by Headmaster/Principal.

Endocrine Surgery New Patient Coordinator

Brigham and Woman's Hospital
Boston, MA
  • Provide administrative support and coordination for aspects of patient care for both new and or established patients The ability to deal directly with patients either by telephone, electronically or face to face
  • Knowledge of customer service principles and practices
  • Prioritize and multitask in a fast-paced environment
  • Orders, coordinates, obtains outside films, reports, slides, ex-rays, Ultrasounds, FNA's and lab results
  • Acquires all materials necessary for patient visit including medical records, any pertinent testing including x-rays, echos, CT's MRI's, stress test or any other testing preformed inside and outside of Brigham and Woman's Hospital
  • Processes patient and hospital material accurately and expeditiously including uploading all necessary CD's into patient's chart
  • Accurately and efficiently scans and indexes all new patient records as dictated by clinics standards into the EPIC system
  • Verify health insurance Maintains patient confidentiality and adherence to HIPPA regulations Able to insure efficiency and accuracy of consultations and second opinions visits
  • Prepares necessary documentation for scheduled patient appointments

Call Center Medical Scheduler (MCREW)

Cambridge Health Alliance
Malden, MA
  • Handling all calls appropriately and courteously
  • Scheduling appointments via Epic
  • Sends messages to RNs, PA's, and MD's with questions, comments, and concerns from patients, and outside agencies
  • Verifying insurance eligibility using the coverage eligibility system
  • Handles all incoming calls, scheduling appointments, and managing provider schedules
  • Has experience and understanding of health insurance, referral requirements, copays, and deductibles
  • Engaging in active listening with callers, confirming and clarifying information
  • Utilizing software, databases, scripts, and tools appropriately.

Primary Care Practice Assistant

Brigham and Women's Hospital
Brookline, MA
  • Perform duties under moderate supervision with intermediate proficiency in administrative skills
  • Used Epic for scheduling, registration, and processing patient copays
  • Utilize knowledge of HMO's, managed care and other third-party insurers, and troubleshoots insurance issues as appropriate
  • NEHEN Used Cisco phone systems and assisting patients with their inquiries when calling in to the practice Provide administrative cross coverage as needed
  • Follow HIPAA guidelines for the management of patient privacy and confidentiality
  • Assist with special projects as directed

Education

Some College (No Degree) - Human Service Management

Cambridge College
Boston, MA

Skills

  • Advanced MS Office Suite
  • Verbal and Written Communications
  • Management and Leadership Skills
  • Correspondence Handling
  • Strong interpersonal skills
  • Adaptability and Flexibility
  • Multi-Tasking & Prioritization
  • Administrative Support
  • File Maintenance
  • Research
  • Database entry
  • Spreadsheet development
  • Mail Processing
  • Prioritization
  • Administrative tasks
  • Scanning and copying
  • Supply tracking

Timeline

Clerk IV

Commonwealth of Massachusetts Department of Children & Families
- 12.2023

Trauma Specialist

Cory Johnson Trauma Program of Roxbury Presbyterian Church
- 09.2014

Assistant Teacher

Boston Public Schools

Endocrine Surgery New Patient Coordinator

Brigham and Woman's Hospital

Call Center Medical Scheduler (MCREW)

Cambridge Health Alliance

Primary Care Practice Assistant

Brigham and Women's Hospital

Some College (No Degree) - Human Service Management

Cambridge College

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Gabrielle Quarles-Clarke