Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gabrielle Ralph

Millville,NJ

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Membership Sales Ambassador

Bj's Wholesale Club
12.2022 - 06.2023
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Maintained clean, organized and professional work environment.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Maintained knowledge of current promotions and product features.
  • Established and maintained positive relationships with customers.
  • Provided exceptional customer service to drive satisfaction.
  • Worked with team to achieve sales goals for products.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Cashier

Bj's Wholesale Club
12.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Tallied cash drawer at beginning and end of each work shift.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Team Member

Chick-fil-A
04.2021 - 09.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

Bachelor of Science - Biochemistry And Molecular Biology

Stockton University
Absecon, NJ
05.2027

High School Diploma -

Cumberland County Technical Education Center
Vineland, NJ
06.2023

Skills

  • Interpersonal Communication Skills
  • Brand Awareness
  • Staff Training
  • Effective Selling Techniques
  • Problem-Solving Strengths
  • Client Needs Assessment
  • Product Promotion
  • Expense Reporting
  • Cash Register Operations
  • Product and Service Knowledge
  • Price Changes
  • Sales Transaction Processing

Certification

  • First Aid/CPR Certified
  • CPhT - Certified Pharmacy Technician

Languages

English
Native or Bilingual

Timeline

Membership Sales Ambassador

Bj's Wholesale Club
12.2022 - 06.2023

Cashier

Bj's Wholesale Club
12.2022 - 06.2023

Team Member

Chick-fil-A
04.2021 - 09.2022

Bachelor of Science - Biochemistry And Molecular Biology

Stockton University

High School Diploma -

Cumberland County Technical Education Center

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Gabrielle Ralph