Gabrielle Ramsey
Fort Walton Beach,USA
Summary
Resourceful and detail-oriented professional with over 6 years of experience in both technical and customer-facing roles, including property management support. Proven ability to coordinate maintenance operations, prioritize service requests, and communicate effectively with owners, tenants, and internal teams. Known for delivering exceptional customer service, managing multiple tasks with accuracy, and ensuring timely issue resolution.
Overview
5
5
years of professional experience
Work History
Library Aide
Eglin Air Force Base Community Library
Eglin AFB, FL
06.2025 - Current
- Assist patrons with locating books and resources throughout the library.
- Organize and shelve library materials according to classification systems.
- Process new library materials for circulation and maintained inventory.
- Provide assistance during community outreach programs to promote library services.
- Answer patron inquiries regarding library policies, services, and resources via phone or email.
- Perform basic troubleshooting of equipment malfunctions such as printer jams or computer crashes.
- Compile daily statistical information related to circulation activity.
- Provide technical support to patrons using library computers and online resources.
- Enter and updated patrons' records.
Administrative Assistant
All American Realty and Investment Group
Fort Walton Beach, FL
03.2024 - 03.2025
- Managed and organized the broker's daily schedule and appointments, ensuring optimal time management and coordination across multiple priorities.
- Ensured the accuracy of invoices, properly record them, and address inquiries regarding owner statements, and rent payments.
- Tracked and monitored late rent payments to maintain accurate financial records.
- Assisted with the seamless transition to a new operating system, Rentvine, supporting both internal teams and clients with the migration process and training.
- Served as the primary point of contact for new property owners, drafting and coordinating property management agreements on behalf of the company.
- Built and maintained detailed owner portfolios from the ground up, ensuring accurate documentation and efficient tracking of new owners within the company's new system.
- Supported various company departments, contributing to nearly all aspects of the business, from client management to system transitions, and making significant contributions to operational efficiency.
- Delivered high-quality customer support through phone, email, and in-person interactions, ensuring client satisfaction and retention.
- Coordinated maintenance requests and served as a liaison between tenants, vendors, and property managers, ensuring timely follow-up and resolution.
Referral Management Clerk
Sterling Medical
Lakenheath, UK
10.2020 - 04.2021
- Created performance reports for management teams using Excel spreadsheets.
- Helped maintain meticulous medical records utilizing the HAIMS computer program.
- Developed close working relationships with nurses, doctors, and other medical professionals.
- Directed patients to the correct facilities and informed medical center personnel of patient arrivals.
- Provided coordination services to one of the busiest medical centers in the area, ensuring patients received quality care.
- Acted as a liaison between patients and off-base medical facilities and providers.
- Scheduled patient appointments efficiently.
- Assisted patients in coordinating care with their insurance providers.
Sales Associate
Breckland Pines Golf Course
Lakenheath, UK
05.2020 - 09.2020
- Assembled displays and arranged retail items to meet the store's needs.
- Assisted customers with purchasing decisions and product inquiries.
- Scheduled tee times, private lessons, and answered customer questions via phone.
- Oversaw scheduling for tournaments and golf lessons, and assisted in the management of golf tournaments.
- Managed the cashier station, ensuring smooth and efficient transactions.
- Collaborated with various levels of management to ensure high levels of customer satisfaction.
- Delivered weekly inventory reports to management.
- Provided a hassle-free customer experience by expediting checkout and minimizing wait times.
- Analyzed customer feedback and recommended strategies for improving the customer experience.
Skills
- Proficient in Adobe/Microsoft applications
- Administrative support
- Technical communication
- Problem solving
- Data entry accuracy
- Telephone skills
- Retail commerce
- Conflict resolution
- Library system navigation
- Cataloging and classification
- Inventory management
- Technical support
- Digital literacy
- Customer service
- Scheduling appointments
Education Certifications
- Certificate, Integrated Avionics, Technical School, 03/01/14, 08/01/14
- Certificate, Principles of Electronics, Technical School, 01/01/14, 03/01/14
- High School Diploma, Springtown High School, 01/01/09, 01/01/13
- CPR/BLS Certification, 05/01/25
Timeline
Library Aide
Eglin Air Force Base Community Library
06.2025 - Current
Administrative Assistant
All American Realty and Investment Group
03.2024 - 03.2025
Referral Management Clerk
Sterling Medical
10.2020 - 04.2021
Sales Associate
Breckland Pines Golf Course
05.2020 - 09.2020
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