GABRIELLE RENFRO
Lufkin,TX
Summary
Knowledgeable customer service specialist with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
7
7
years of professional experience
Work History
Cashier
Cracker Barrell Old Country Store
03.2018 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Experience Agent
Teleperformance USA
07.2024 - 01.2025
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Seasonal Customer Service Representative
Victoria's Secret & PINK
08.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Skills
- Client support
- Time management skills
- Point-of-sale system operation
- Fraud prevention awareness
- Proficient in Microsoft applications
- Work ethic and integrity
- Patience and empathy
- Team collaboration
Timeline
Customer Experience Agent
Teleperformance USA
07.2024 - 01.2025
Seasonal Customer Service Representative
Victoria's Secret & PINK
08.2023 - 01.2024
Cashier
Cracker Barrell Old Country Store
03.2018 - 05.2025
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