Gabrielle Riggle
Tyler,TX
Summary
At ENT Associates of East Texas, I excelled as a Reimbursement Specialist, leveraging my expertise in HIPAA compliance and claims processing to enhance financial performance. My proactive approach in identifying and rectifying reimbursement denials, coupled with exceptional customer service skills, significantly improved internal processes and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Switchboard Operator
ENT Associates of East Texas
Tyler, TX
04.2013 - 09.2014
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Patient Registration Clerk
ENT Associates of East Texas
Tyler, TX
10.2014 - 04.2016
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
Reimbursement Specialist
ENT Associates of East Texas
Tyler, TX
05.2016 - 10.2019
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Enhanced the overall financial performance of the organization by diligently monitoring outstanding claims and following up on overdue payments.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
Education
Bachelor Of Arts - Music
Christian Life College
Stockton, CA05.2011
Skills
Appeals Handling
HIPAA Compliance
Claims Processing
Microsoft Office
Insurance Verification
Denial Management
Medicare knowledge
Data Recording
Medicaid knowledge
Payment posting
Timeline
Reimbursement Specialist
ENT Associates of East Texas
05.2016 - 10.2019
Patient Registration Clerk
ENT Associates of East Texas
10.2014 - 04.2016
Switchboard Operator
ENT Associates of East Texas
04.2013 - 09.2014
Bachelor Of Arts - Music
Christian Life College