Gabrielle Robinson
Pennsauken,NJ
Summary
Seasoned business professional with a solid background in risk consultation within insurance and other service industries, showcasing strong problem-solving and jurisdictional compliance skills. Excelled in team collaboration efforts and effective communication across varied businesses and risk engineering departments for enhancing operational efficiency and client satisfaction. Proficient in MS Office and adept at safeguarding consumer information and demonstrating a blend of hard and soft skills vital for dynamic business environments by leveraging past lessons to inform future decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Equipment Breakdown Risk Consultant
Chubb Insurance Ltd.
2021.06 - Current
- Performed jurisdictional inspections relating to machinery and boiler equipment by applying and enforcing jurisdictional compliance.
- Communicated with insureds, agents, and underwriters concerning insurance policy coverage types and inspection observations/investigations.
- Experience in Jurisdictional Imports and Passive Insurance Processing.
- Knowledgeable and effective use of CUW and Tracker for policy verifications & coverage.
- Survey Report Writing & Utilization.
- Effective Utilization of NJ & NYC Jurisdictional Systems, Mechanical Codes, and Chubb Policies.
- Reporting Writing & Documentation of Compliance Regulations Relating to Recommendations and Violations.
- Interacted with internal customers to understand business needs and translate into requirements
- Applied problem-solving skills to analyze and resolve issues impacting business operations
- Executed analysis of risks and identified risk mitigation strategies.
- Knowledge of all insurance lines and experience in equipment breakdown accident investigations
Business Development Representative
VSA Inc.
2019.08 - 2021.06
- Worked with marketing teams to create, deploy and optimize effective campaigns for various clients.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on product and service details and information.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Collected, arranged and input information into database system.
- Networked among local business and community organizations to develop leads and generate business.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
Visitation Facilitator
Oaks Integrated Care
2019.07 - 2021.04
- Met coverage goals by setting effective schedules through delegation and supervising visitations between parents and children
- Developed team communications and provided information for appropriate visitations for each individual consumer in the program
- Received training and certification in CPR & First Aid from Oaks Integrated Care for effective care and safety techniques for staff and consumers and knowledge of company policies
- Prepared and documented weekly and monthly reports regarding child/parent visitations which were presented to Department of Children Protection & Permanence social workers for court hearings
- Followed district protocols in handling and resolving disciplinary issues
- Communicated with DCPP social workers regarding status of client cases and performance
- Logged and filed incident reports, detailing significant occurrences during assigned shifts at group home settings.
- Supported personal needs of residents with intellectual and behavioral disabilities dealing with diverse conditions.
- Assisted parents and provided support and education to minor residents' families.
Case Manager/Volunteer Coordinator
America Works
2018.10 - 2019.07
- Coached clients on handling work-related issues and promoted self-advocacy
- Wrote reports, case summaries, and compiled new hire letters
- Conducted approximately assessments with clients to evaluate needs and risks
- Performed orientation and answered questions from first time applicants/clients
- Provided a list of needed resources/services such as housing, transportation, childcare and food pantry information
- Facilitated timely check-in by greeting visitors and establishing the purpose of their visit
- Confirmed accurate completion of forms/reports for the enrollment of clients through intake assessments and communicated with Burlington Board of Social Services on client activity
- Oversaw billings and retentions as well as verified client employment and other documentation in which proper procedures were followed per federal guidelines
- Cultivated relationships with potential employers and with referral agencies
- Gathered data, analyzed it and compiled it into reports which were given to the specific personnel
- Analyzed departmental documents for appropriate distribution and filing
- Recruited and interviewed volunteers to fill positions in reception, customer services, intake, labor, and housekeeping
- Set goals with clients related to employment and financial planning and worked with them to track progress
- Evaluated strengths of clients and assessed vacancies to match them with volunteer positions
- Managed approximately 30 incoming calls, emails and faxes per day from clients, partnered business supervisors, and case managers.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Education
Graduate Certification - Case Management
Wilmington University
Wilmington, DE2019
Bachelor of Arts - History
Nyack College
Nyack, NY05.2017
Skills
- Ability to work and complete educational and business projects independently or with a group
- Strong research skills in insurance, legal, social work, and educational topics
- Teamwork and collaboration with fellow staff members and departments within various educational and state county facilities
- MS Office experience including Word, Excel and Outlook
- Team leadership abilities and peer training
- Understanding of HIPAA, FERPA, and compliance regulations
- Compliance Monitoring
- Risk Assessments & Report Writing
- Clerical & Office Administration
- Customer Communication and Needs Assessment
Certification
New Jersey Commissioned Inspector Certificate of Competency
National Board Inservice Inspector Commission
New York State Commissioned Inspector
CALA Designation-Claims All Lines Adjuster
All Lines Adjuster Licensure
Timeline
Equipment Breakdown Risk Consultant
Chubb Insurance Ltd.
2021.06 - Current
Business Development Representative
VSA Inc.
2019.08 - 2021.06
Visitation Facilitator
Oaks Integrated Care
2019.07 - 2021.04
Case Manager/Volunteer Coordinator
America Works
2018.10 - 2019.07
Graduate Certification - Case Management
Wilmington University
Bachelor of Arts - History
Nyack College
New Jersey Commissioned Inspector Certificate of Competency
National Board Inservice Inspector Commission
New York State Commissioned Inspector
CALA Designation-Claims All Lines Adjuster
All Lines Adjuster Licensure
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